Sara Forehand
Springfield
Summary
Dynamic Senior Account Executive with a proven track record of enhancing customer relationships and driving company growth through strategic promotion of offerings. Exceptional active listening and persuasive communication skills facilitate the identification of client needs and the delivery of tailored solutions. Highly adaptable and consistently motivated by new challenges, bringing a proactive approach to problem-solving and collaboration. Committed to achieving results that align with client objectives and organizational goals.
Overview
18
18
years of professional experience
Work History
Senior Account Executive
DISH
05.2022 - Current
- Developed and executed strategic account plans to enhance client relationships and drive revenue growth
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their personal objectives and pain points.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
- Mentored junior account executives, fostering professional development and improving team performance.
Mental Health Technician II
Warren G Murray Developmental Center
05.2016 - 02.2022
- Followed treatment plan for best results when using verbal and physical behavior management interventions.
- Improved patient quality of life by assisting with activities of daily living (ADL).
- Identified goals and implemented strategies to reinforce desired behaviors by working collaboratively with family and treatment team members.
- Cared for patients with mental illnesses, developmental disabilities and emotional disturbance.
- Promoted client wellness and independence with close support and proactive skill building.
- Counseled patients on emotional, personal care and behavioral issues.
- Supported patients emotionally with positive communication and interactions.
- Protected staff and patients by reporting unusual behaviors or ailments to staff.
Senior Direct Support Professional
Bryan Manor
12.2014 - 03.2016
- Wrote reports detailing support and service provided throughout each shift.
- Provided active treatment services as outlined in personal care plans.
- Improved patient care and outcomes through close collaboration with healthcare team.
- Kept clients mobile using training in safe mobility assistance.
- Encouraged patient independence with caring support for personal hygiene and mobility needs.
- Supported individuals’ personal hygiene by helping with basic tasks.
- Delivered expert care to clients convalescing or incapacitated by illness or injury.
Production Worker
Nascote Industries
04.2013 - 12.2014
- Boosted production by proactively reporting supply needs prior to shortages.
- Kept work area inspection-ready by removing hazards and organizing tools and supplies.
- Finished products within specified tolerances, including removing imperfections and altering final dimensions.
- Quality controlled the finished products with regular inspections and non-destructive tests.
Bartender
Kretzers
04.2012 - 06.2013
- Served food and alcoholic beverages in high-volume [Type] establishment, upholding superior record of positive feedback.
- Helped customers select optimal beer, wine, and liquor for different meals.
- Backed up servers by preparing cocktails for dining area guests.
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment.
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies.
Sales Agent
First Energy
05.2012 - 08.2012
- Elevated sales team by training on products, selling strategies, and company requirements.
- Presented key selling points, features, and benefits effectively with consultative selling strategies.
- Connected with [Number] new clients per week, prospecting and generating leads with creative approaches.
- Increased sales success by adapting techniques to needs and attitudes of each client.
Home Health Aide
Precedence Home Healthcare
03.2012 - 08.2012
- Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs.
- Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.
- Supported individuals with advanced conditions such as Alzheimer’s and Parkinson’s.
- Identified issues with home environments through continuous monitoring, documenting, and reporting concerns.
- Protected clients during transfers between seating, beds, and wheelchairs.
- Prepared balanced, healthy meals and snacks for clients.
- Kept client treatment on-track by consistently administering prescribed medications.
- Maintained clean home environment, changing linens, washing laundry and cleaning spaces.
Direct Care Aide
Pathfinder Village
02.2011 - 08.2012
- Modeled positive behaviors for clients and helped each build important life skills.
- Transported clients to and from appointments, training programs, and social outings.
- Delivered skilled mobility and balance support to clients.
- Administered medications or organized for self-administration with appropriate reminders.
- Implemented treatment plans developed by clinical team.
- Responded calmly to emergency situations to administer basic aid or coordinate advanced care via trained staff.
- Delivered expert care to clients convalescing or incapacitated by illness or injury.
- Optimized client care with interdisciplinary case reviews alongside qualified team.
- Maintained schedules for medical and social needs, including transporting clients to appointments.
- Improved patient care and outcomes through close collaboration with healthcare team.
Certified Nursing Assistant Aide
Providence Extended Care
09.2008 - 09.2010
- Took vital signs including, pulse, and blood pressure.
- Supported registered nursing staff by following care plans.
- Improved patient quality of life by assisting with activities of daily living (ADL).
- Kept rooms clean and ready to meet individual needs.
- Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming.
- Prevented bedsores, consistently turning patients every [Number] hours.
- Transferred patients between beds, wheelchairs, and other locations.
Sales Associate
Kirby
05.2009 - 05.2010
- Door-to-door sales.
- Managed cold calls in office setting.
- Handled stressful situations professionally and multitasking with ease.
- Increased per-customer revenue by suggesting additional [Product or Service] purchases.
- Worked independently but within a team environment.
Sales Associate
JoAnn Fabrics
04.2007 - 08.2009
- Helped customers navigate store, complete sales and process returns.
- Increased per-customer revenue by suggesting additional [Product or Service] purchases.
- Lifted, pushed, and pulled up to 25 pounds regularly.
- Processed credit card payments and accurately handled cash.
- Assisted with receiving, pricing and merchandising.
- Adapted to changing priorities and unexpected situations.
- Handled stressful situations professionally and multitasked with ease.
Education
No Degree - Business
Kaskaskia College
Centralia, ILSkills
- Customer service
- Positive and professional
- Multitasking
- Strategic planning
- Product and service expertise
- Verbal and written communication
- Complex problem-solving
- Cold calling
Accomplishments
- Retained accounts by implementing call flow and interpersonal skill set.
- Continuously met metric goals.
Languages
English
Native or Bilingual
Timeline
Senior Account Executive
DISH
05.2022 - Current
Mental Health Technician II
Warren G Murray Developmental Center
05.2016 - 02.2022
Senior Direct Support Professional
Bryan Manor
12.2014 - 03.2016
Production Worker
Nascote Industries
04.2013 - 12.2014
Sales Agent
First Energy
05.2012 - 08.2012
Bartender
Kretzers
04.2012 - 06.2013
Home Health Aide
Precedence Home Healthcare
03.2012 - 08.2012
Direct Care Aide
Pathfinder Village
02.2011 - 08.2012
Sales Associate
Kirby
05.2009 - 05.2010
Certified Nursing Assistant Aide
Providence Extended Care
09.2008 - 09.2010
Sales Associate
JoAnn Fabrics
04.2007 - 08.2009
No Degree - Business
Kaskaskia College
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