Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Sara De Avila

Rockford

Summary

Dedicated cosmetologist with a proven track record in delivering exceptional client experiences and building a loyal customer base through excellent service and communication. Dynamic professional with strong collaboration skills and in-depth product knowledge. Experienced in enhancing customer satisfaction through effective communication and personalized service in the beauty industry. Creative Cosmetologist known for productivity and efficiency in task completion. Specialize in hair styling, makeup application, and skin care techniques. Excel in time management, adaptability, and communication, ensuring high client satisfaction and repeat business. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cosmetologist

Hair Cuttery Salon
Romeoville
05.2025 - Current
  • Consulted with clients to determine desired hairstyles and services.
  • Educated clients on proper hair care techniques and product usage.
  • Developed a loyal client base through excellent customer service.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Attended continuing education classes to stay up-to-date with trends in the industry.
  • Ensured proper sanitation practices were followed at all times.
  • Stayed updated on industry trends through ongoing education and training.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Advised clients on how to maintain their new hairstyles at home.
  • Assisted customers in selecting appropriate retail products for their needs.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Created customized hair styles according to client's preferences and facial features.
  • Upsold various treatments or packages when appropriate.
  • Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
  • Performed scalp treatments to improve hair health and texture.
  • Responded to customer inquiries by phone, email, and in person.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Developed new styles and techniques.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Used curlers, rollers and curling irons to press and curl hair.
  • Shampooed, conditioned and dried hair and scalp or hairpieces.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Combed, brushed and sprayed hair or wigs to set style.

Cosmetologist

Great Clips Salon
Naperville
11.2024 - 05.2025
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Maintained cleanliness of salon equipment and tools.
  • Assisted customers in selecting appropriate retail products for their needs.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Maintained a clean and organized workstation following salon standards.
  • Promoted additional services or products available in the salon.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Shaved, trimmed and shaped beards and mustaches.

Pastry Chef

Whole Food Market
Willowbrook
04.2022 - 05.2025
  • Prepared a variety of pastries and desserts to meet customer demand.
  • Maintained cleanliness and organization of the pastry kitchen area.
  • Followed health and safety guidelines for food preparation and storage.
  • Trained new staff on pastry techniques and kitchen protocols.
  • Ensured quality control in all baked goods served to customers.
  • Prepared doughs, fillings and icings according to recipes.
  • Managed time efficiently to produce high-quality goods within tight deadlines.
  • Ensured that all equipment was properly cleaned, maintained, stored and calibrated regularly.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Maintained strict adherence to food safety and sanitation standards, passing all inspections.
  • Calculated and adjusted baking times and temperatures for different oven types, ensuring consistent results.
  • Offered exceptional customer service, handling special dessert requests and dietary restrictions.

Lead Sales Associate

Aldi
Naperville
09.2018 - 04.2022
  • Led team in providing exceptional customer service and support.
  • Managed inventory levels and conducted regular stock audits.
  • Trained new associates on company policies and procedures.
  • Assisted customers in locating products and answering inquiries.
  • Organized merchandise displays to enhance store appearance.
  • Ensured compliance with health and safety standards in the workplace.
  • Collaborated with management to improve operational efficiency.
  • Resolved customer complaints promptly to maintain satisfaction.
  • Assisted with the training of new sales associates.
  • Provided customer service to ensure satisfaction.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Supervised a team of sales associates on daily tasks and operations.
  • Greeted customers and provided product information.
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Performed cashier duties when needed during peak times or shortages in personnel.
  • Maintained neatness and cleanliness throughout the store environment.
  • Monitored stock levels, identified discrepancies, and reported them to management.
  • Provided leadership and direction to motivate department associates.
  • Assisted customers with online ordering inquiries or problems.
  • Facilitated the completion of all necessary paperwork related to sales transactions.
  • Organized store displays for maximum visibility of products.
  • Analyzed monthly sales reports to identify trends in customer buying habits.
  • Identified opportunities for process improvement and recommended changes as needed.
  • Maintained awareness of advertised items to accurately recite current pricing and promotions.
  • Developed and implemented strategies to increase customer loyalty and satisfaction.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Identified customer needs by asking questions and advising on best solutions.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Education

Associate of Applied Science - Cosmetology

G Skin & Beauty Institute
Oak Brook, IL
09-2024

High School Diploma -

Plainfield East High School
Plainfield, IL
05-2017

Skills

  • Customer service
  • Trend awareness
  • Product knowledge
  • Team collaboration
  • Time management
  • Sanitation practices
  • Clear communication
  • Client loyalty building
  • Sales and upselling
  • Relationship building and management
  • Decision-making
  • Client education
  • Product upselling

Affiliations

  • Baking fresh bread, pies, cookies, etc
  • Styling and coloring custom wigs
  • Exploring advanced hiking trails

Certification

  • Cosmetology licenses NO. (011.331961)

Languages

English
Professional

References

References available upon request.

Timeline

Cosmetologist

Hair Cuttery Salon
05.2025 - Current

Cosmetologist

Great Clips Salon
11.2024 - 05.2025

Pastry Chef

Whole Food Market
04.2022 - 05.2025

Lead Sales Associate

Aldi
09.2018 - 04.2022

Associate of Applied Science - Cosmetology

G Skin & Beauty Institute

High School Diploma -

Plainfield East High School

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Sara De Avila