Sara Cullins
Somonauk
Summary
Solid background in providing comprehensive support to students, ensuring their academic and emotional well-being. Successfully implemented programs that enhanced student development and resolved conflicts effectively. Results-oriented professional prepared to provide exceptional support to students' academic and personal growth. Proven ability to develop and implement programs that foster positive school environment. Strong focus on collaborative efforts and adaptability, ensuring reliable and flexible support. experienced in crisis management and effective communication.
Overview
16
16
years of professional experience
Work History
School Counselor
Parkview Christian Academy
08.2022 - 07.2024
- Enhanced student emotional well-being by providing a safe space to meet emotional needs on an as needed basis.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Tracked student academic achievements as well as credits earned to keep students on track for High School graduation.
- Provided college planning.
- Coordinated all of middle and high school MAP Testing sessions (standardized testing). As well as assessed results and looked for areas students needed intervention.
- Created master schedule and individual student schedules.
- Many other miscellaneous administrative duties and met miscellaneous school and student needs.
- Maintained positive relationships with students, faculty, alumni, and administration.
Customer Service Representative
Nicor Gas
04.2013 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher satisfaction of customers.
- Assisted customers in navigating company website and improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Branch Supervisor
TCF Bank
04.2011 - 05.2013
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.
- Conducted regular performance evaluations, identifying areas for growth and creating targeted action plans for improvement.
Shift Manager/Server
Taylor Street Pizza
09.2008 - 06.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Arts - Psychology
Waubonsee Community College
Sugar Grove, IL05-2022
High School Diploma -
Sandwich High School
Sandwich05-2006
Skills
- Crisis intervention
- Maintaining confidentiality
- Student advocacy
- Solutions-focused
- Career guidance
- Individual and family support
- Academic support
- Conflict resolution
- Academic advising
- Student records management
- Policy and procedure improvements
- Critical thinking
Timeline
School Counselor
Parkview Christian Academy
08.2022 - 07.2024
Customer Service Representative
Nicor Gas
04.2013 - 11.2015
Branch Supervisor
TCF Bank
04.2011 - 05.2013
Shift Manager/Server
Taylor Street Pizza
09.2008 - 06.2010
Associate of Arts - Psychology
Waubonsee Community College
High School Diploma -
Sandwich High School
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