Sapphire Ochoa
Montgomery
Summary
Adaptable and detail-oriented individual with a versatile background in customer service and operational roles. Known for excellent communication skills and a commitment to resolving member inquiries, ready to leverage expertise to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
Oswego
05.2024 - Current
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
- Assisted in resolving member inquiries and concerns promptly and effectively.
- Guided members through fitness programs and services for optimal engagement.
- Resolved complaints from customers regarding products or services in a professional manner.
- Trained new staff on customer service protocols and member experience standards.
Lead Dock Worker
LGSTX
Naperville
01.2020 - 02.2023
- Directed the activities of dock workers to ensure efficient loading and unloading operations.
- Coordinated with other departments to resolve any issues related to shipping or receiving operations.
- Communicated with drivers to schedule deliveries and pickups effectively.
- Checked for damaged goods during unloading process and reported any damages found immediately to management personnel.
- Performed daily maintenance checks on material handling equipment before use.
Education
Some College (No Degree) - Kinesiology
Waubonsee Community College
Sugar Grove, ILSkills
- Member engagement
- Customer service
- Customer retention
- Performance tracking
- Attention to detail
- Effective communication
- Time management
- Relationship building
- Problem solving
- Brand representation
Timeline
Member Experience Specialist
VASA Fitness
05.2024 - Current
Lead Dock Worker
LGSTX
01.2020 - 02.2023
Some College (No Degree) - Kinesiology
Waubonsee Community College