Santino Martinez
Chicago
Summary
Dynamic and dedicated worker with a strong background in customer service at TJ Max, good for enhancing customer experiences and driving sales. Proven reliability and attention to detail, complemented by effective conflict resolution skills. Committed to maintaining high standards of cleanliness and organization, contributing to a welcoming shopping environment. I will always be on time and I’ll always have a smile on my face.
Overview
4
4
years of professional experience
Work History
Cashier, Dishwasher
Buen Apitito
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Built relationships with customers to encourage repeat business.
Men’s Retail, Cashier
TJ Max
11.2022 - 06.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Stocker
Snipes Enterprises
05.2021 - 03.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
Downers Grove South High School
Downers Grove, ILSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier, Dishwasher
Buen Apitito
10.2023 - Current
Men’s Retail, Cashier
TJ Max
11.2022 - 06.2023
Stocker
Snipes Enterprises
05.2021 - 03.2022
Downers Grove South High School