Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Santiago Lugo

Peoria,IL

Summary

I am a dynamic and results-oriented professional with a proven track record in retail, corporate, volunteer, and food service environments. I excel in customer service, inventory management, and team collaboration, consistently delivering measurable improvements in operational efficiency and customer satisfaction. I am skilled in multitasking, proactively resolving challenges, and fostering a positive workplace culture. Experience ranges from streamlining inventory processes at Target to contributing to impactful community initiatives through Midwest Food Bank. I am recognized for strong organizational skills, problem-solving expertise, and commitment to achieving team and organizational goals. I bring a proactive, goal-oriented mindset to every challenge, consistently driving success in fast-paced and dynamic settings.

Overview

3
3
years of professional experience

Work History

Retail Worker

Target
03.2024 - 11.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Restaurant Worker

Pita's Mediterranean Wraps
02.2023 - 11.2023
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Intern

Caterpillar Inc
02.2023 - 06.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Frequently inspected production area to verify proper equipment operation.

Volunteer

Midwest Food Bank
02.2022 - 03.2022
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Facilitated community outreach to expand participation and support.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.

Education

Business Administration

Illinois Central College
East Peoria, IL
08-2028

Skills

  • Customer Service Excellence: Demonstrated ability to deliver exceptional service in retail and restaurant settings, effectively addressing customer needs and resolving issues
  • Team Collaboration: Skilled in working collaboratively with diverse teams in high-paced environments, ensuring smooth operations and goal achievement
  • Inventory Management: Experienced in organizing, tracking, and replenishing stock, maintaining accurate inventory records at Target and Caterpillar Inc
  • Workplace Efficiency: Proven ability to multitask, prioritize responsibilities, and maintain productivity under tight deadlines
  • Interpersonal Communication: Strong verbal and written communication skills, honed through customer interactions, team coordination, and volunteer outreach
  • Problem-Solving Abilities: Quick thinker with hands-on approach to identifying and solving operational or customer-related challenges
  • Adaptability and Flexibility: Experienced in adjusting to dynamic work environments and handling various responsibilities across industries
  • Time Management: Effectively balanced multiple priorities, meeting deadlines and maintaining high-quality results

Accomplishments

  • Ranked in the Top 10 of graduating class in high school, demonstrating academic excellence and dedication.
  • Earned Gator of the Week recognition for outstanding grades and perfect attendance.
  • Participated in Dual Credit Programs and high school Robotics, highlighting technical aptitude and academic advancement.
  • Awarded the Dean Scholarship in recognition of academic achievement.
  • Member of Theta Xi Fraternity (2023–2024), contributing to event planning, project construction, and community engagement as Alpha Sigma 1019.
  • Active participant in college organizations, fostering leadership and collaboration.
  • Played and enjoyed sports, developing teamwork and discipline through athletic pursuits.
  • Pursued creative interests such as music production, drawing, and game development, showcasing a blend of technical and artistic skills.
  • Passionate about reading and authored several books, demonstrating strong writing and storytelling abilities.

Timeline

Retail Worker

Target
03.2024 - 11.2024

Restaurant Worker

Pita's Mediterranean Wraps
02.2023 - 11.2023

Intern

Caterpillar Inc
02.2023 - 06.2023

Volunteer

Midwest Food Bank
02.2022 - 03.2022

Business Administration

Illinois Central College

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Santiago Lugo