Sandra Sisco

• Provide quality customer service to assigned, insureds and claimants throughout claims process to deliver timely service.

• Handle collision and comprehensive claims.

• Look up insureds policies and explain their coverages.

• Communicate with Appraisers.

• Make payments to insureds and body shops.

• Set up car rentals.

• Use systems such as, Guidewire, Navigator, Xperience, ARMS CCC View, Teams, Microsoft, Outlook, Genesys phones, and Hi Marley.

• Strong attention to detail; accountability in work and leverage critical thinking for appropriate action or escalation
• Responsible for claim management, research, and processing through claim payment transaction
• Follow-upsath claims with Agent offices, Beneficiaries, and Funeral homes
• Making Calls and sending letters day to day
• Extensive knowledge of Microsoft Products, (EUC) emailing tool, Life System Advanced, Life Workload Management, Cisco Jabber, Life System Linux, In-Tray, Bank File Status, Account History Request, Life Policy view, ECRM, and iSEIT

• Assist and expanded knowledge to agents and plan administrators with Commercial Group Life questions
• Add and Terminate employees and policies
• Create booklets, handle bills and mail
• Handle policy maintenance requests and corrections such as name, beneficiary, and address changes
• Create proposals for quotes
• Create and assemble new issues
• Determine if underwriting is required and send appropriate questionnaires
• Review incoming correspondence and work or route appropriately
• Handle conversions including creating illustrations
• Extensive knowledge of Microsoft products, Operations Service Cloud, iSe-lt, life In-Tray, UNIX, Control D, Production Manager, and Metrics Manager.

• Assisted customers with billing issues, Send ID cards, make payments, and answer general insurance questions
• Called or sent messages to agents depending on the task
• Used ECRM, OCAT, Bill Online System, NECHO for TOOF payments, and State Farm Answers.

• Assisted agents and customers with billing and payment questions through calls and chats on Hercules
• Updated information correctly in AJS, such as moving money, updating billing mode, and leave common notes to explain what we did
• Used several systems such as: AIS, Rumba, Work Connect, ECRM, Billing Online system, State Farm answers, Auto and Fire answers, and Workload Management
• Worked with P&C Underwriting (Personal and Business Lines Auto) in Rumba and ConnecZ.

• Assisted customers and resolved technical issues with the State Farm Website/App and Drive Safe and Save App
• Created tickets for next level support when needed
• Set up EFT for claims
• Helped businesses get into their B2B site
• Used various systems such as: ECRM, OCAT, the Drive Safe and Save portal, Sputnik, Outlook, and State Farm Answers.