Sandra Silver
Orland Park
Summary
A Highly skilled and accomplished professional with experience in Customer Service, Shipping/Receiving and appointment roles. With a deep understanding of WMS Systems such as Datex, Accellios, Korber, MRS Connect, BluJay and Coyote.
Overview
14
14
years of professional experience
Work History
FULFILLMENT COORDINATER
HUB GROUP
11.2023 - Current
- Prepare schedule physically and in teams for next day.
- Prepare paperwork for each load being delivered with all necessary information including SKU's and lots.
- Check in all delivery drivers and assign doors for each driver.
- Communicate with all inbound personnel on walkie system when drivers arrive.
- Investigate customer concerns on discrepancies on inbounds.
- Communicate with customers on all inbound discrepancies.
- Accurately check and close out all inbound shipments before EOD.
CUSTOMER SERVICE, TRAFFIC CLERK, SCHEDULER
LINEAGE LOGISTICS
01.2023 - 07.2023
- Accurately enter inbounds from the receiving bills to create unloading tallies for the warehouse.
- Check each completed unloading tally to make sure it matches the bills and print receiving documents.
- Manually created the schedule for all inbound and outbound appointments for the next day.
- Accurately wave outbound orders in EDI.
- Printed and sorted all orders for the next day for operations.
- File all the paperwork for the day.
- Accurately input new items into the system.
- Determined all special billing for inbound and outbound shipments.
- Help assist inventory and the warehouse with any discrepancies of inbounds or on hand product.
- Accurately adjusted product in system once discrepancies were resolved.
- Led and mentored a team of 7 individuals in traffic.
- Assisted traffic clerks on a day-to-day basis.
CUSTOMER SERVICE, SHIPPING AND RECEIVING
MCCOOK COLD STORAGE
09.2020 - 01.2023
- Accurately enter inbounds from the receiving bills to create unloading tallies for the warehouse.
- Check each completed unloading tally to make sure it matches the bills and print receiving documents.
- Reach out to customers when there are damages, overages, and shortages.
- Scan all inbound and outbound paperwork to the customers.
- Help fix any inbound mistakes made by the warehouse.
- Accurately enter orders into system.
- Close out all outbound paperwork and seal each driver.
- File all inbound, outbound and adjustment paperwork.
- Schedule appointments for outbound and inbounds.
- Managed a fleet of four trucks/ drivers.
- Scheduled appointments for pick-ups and deliveries.
- Support drivers with any issues for their stops.
- Enter loads in transportation management system.
- Track driver progress throughout the day.
- Communicate any delays to customers.
CUSTOMER SERVICE TEAM LEAD
JOLIET COLD STORAGE
01.2016 - 09.2020
- Processed customer shipments and receipts in a timely fashion; Entered orders into system and handled EDI.
- Took on a leadership role and helped higher management with customer problems and inventory issues/ concerns.
- Trained all new hires for shipping, receiving, and customer service.
- Fixed issues for warehouse so operations could continue their work.
- Accurately created weekly customer invoices.
- Communicated customer problems. Researched the issue, solved, and fixed the problem systematically.
- Kept track of specific customers inventory movement.
- Completed special customer requests.
- Helped complete special projects for General Manager and Plant Manager.
- Scan all inbound and outbound paperwork to customers daily.
- Led and mentored a team of 3 individuals in customer service.
CUSTOMER SERVICE REPRESENTATIVE/ SHIPPING & RECEIVING CLERK/ ADMINISTRATIVE SUPPORT
PREFERRED FREEZER SERVICES
06.2011 - 01.2016
- Processed customer shipments and receipts in timely fashion; entered order and receipts into WMS.
- Resolve lot and description problem prior to releasing.
- Making corrections per customer instructions.
- Provide product information to customers.
- Take appropriate action to customers request, inquires reports, inventory levels and lot history.
- Accurately created monthly/ weekly customer invoices.
- Created daily and monthly revenue reports.
- Trained in and covered positions in shipping and receiving, while continuing to complete customer service responsibilities.
- Communicated the customers issue to warehouse team so the problem could be taken care of and resolved.
- Helped complete special customer projects for Sales Manager.
- Maintained accurate and organized files on all shipments and receipts from the warehouse.
- Perform other duties and responsibilities as needed.
- Re-located multiple times and assisted customer service for other buildings within the company.
Education
High School Diploma -
Carl Sandburg
Orland Park, IL01-2011
Skills
- Scheduling shipments
- EDI processing
- Supply chain coordination
- Customer relationship management
- Inbound Logistics
- Inventory management
- Process improvement
- Data entry accuracy
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Workplace organization
- Inventory error correction
- Workload prioritization
- Shipping and receiving
- Box building and packing
- Employee motivation
- Positive attitude
- Team collaboration
- Reliability
- Relationship building
References
- Mark Teicher, 773-457-5202, GM at Preferred
- Leo Phillipp, 773-793-2436, Ops Man. at Preferred
- Guillermo Lugo, 331-285-2916, Ops Man. at Lineage
Timeline
FULFILLMENT COORDINATER
HUB GROUP
11.2023 - Current
CUSTOMER SERVICE, TRAFFIC CLERK, SCHEDULER
LINEAGE LOGISTICS
01.2023 - 07.2023
CUSTOMER SERVICE, SHIPPING AND RECEIVING
MCCOOK COLD STORAGE
09.2020 - 01.2023
CUSTOMER SERVICE TEAM LEAD
JOLIET COLD STORAGE
01.2016 - 09.2020
CUSTOMER SERVICE REPRESENTATIVE/ SHIPPING & RECEIVING CLERK/ ADMINISTRATIVE SUPPORT
PREFERRED FREEZER SERVICES
06.2011 - 01.2016
High School Diploma -
Carl Sandburg