Sandra Recendiz
Cicero
Summary
Personable Teller with four years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Sales Associate
Torrid
Chicago
11.2022 - Current
- Assisted customers in finding products that meet their fashion needs.
- Maintained store organization and cleanliness for an inviting shopping experience.
- Processed transactions accurately using the point-of-sale system.
- Collaborated with team members to ensure seamless store operations.
- Demonstrated product knowledge to enhance customer engagement and satisfaction.
- Restocked merchandise regularly to maintain inventory levels on the sales floor.
- Addressed customer inquiries and resolved concerns promptly and efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Placed special orders or called other stores to find desired items.
Teller Associate
TCF National Bank
Chicago
05.2007 - 06.2011
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Processed sales transactions to prevent long customer wait times.
- Opened new accounts and served existing customers based on individual financial needs.
- Promoted and sold banking products and financial services.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained employees on cash drawer operation.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Directed specific questions to appropriate branch personnel.
- Opened new checking, savings and lines of credit for customer accounts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Delivered exceptional service to customers in person or over telephone.
- Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
- Built and maintained client relationships through quality, personalized interactions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Assistant Store Manager
Ace Hardware
Cicero
10.2000 - 02.2006
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled scheduling for store shifts to achieve adequate staffing.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Scheduled staff to assign employee shifts according to departmental and business needs.
Education
Some College (No Degree) -
Morton College
Cicero, ILHigh School Diploma -
Morton East High School
Cicero, IL06.2002
Skills
- Bilingual in Spanish
- Safe and vault operation
- Excellent communication skills
- Exceptional customer service
- Friendly
- Reliable
- Sales expertise
- Practiced knowledge of bank security systems
- Strong work ethic
- Approachable
- Energetic
- Customer service
- Point-of-sale operation
- Product knowledge
- Sales strategy
- Complaint resolution
- Team collaboration
- Communication skills
- Problem solving
- Cash handling
- Sales goals attainment
- Flexible schedule
- Sales trends
- Product recommendations
- Reliable and punctual
- Client service
- Payment processing
- Teamwork and collaboration
- Outgoing personality
- Goal oriented
- Cash handling accuracy
- Shipment processing
- Stocking and receiving
- POS system operation
Timeline
Sales Associate
Torrid
11.2022 - Current
Teller Associate
TCF National Bank
05.2007 - 06.2011
Assistant Store Manager
Ace Hardware
10.2000 - 02.2006
Some College (No Degree) -
Morton College
High School Diploma -
Morton East High School