Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Owen

Elgin,IL

Summary

Customer Service Representative who maintains: a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

8
8
years of professional experience

Work History

Fraud Prevention Representative

JP Morgan Chase
09.2017 - 08.2023
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Implemented internal controls to maintain integrity and accuracy of financial records.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Managed over 60 calls per day
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed transactions and receipts to identify any suspicious activity.

Cake decorator

Walmart
05.2013
  • Answered customer telephone calls promptly and in appropriate manner
  • Determined customer needs by asking relevant questions and listening actively to response Properly wrapped, boxed and weighed bakery department products prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
  • Practiced safe food handling procedures at all times
  • Assisted customers in placing special orders for large-scale events such as wedding and birthday parties
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast parties
  • Comprehensive knowledge of food and catering trends

Cashier

05.2013

Walmart
04.2008
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Shared best practices for sales and customer service with other team members to help improve store efficiency
  • Trained new sales associates each quarter
  • Handled all customer relations issues in gracious manner and in accordance with company policies
  • Educated customers about brand to incite excitement about company's mission and values
  • Resolved all customer complaints in professional manner
  • Worked with management team to implement proper division of responsibilities , Il , Il

09.2015 - 01.2017

Education

Associate of Applied Science - Office Administration

Elgin Community College
Elgin, IL
05.2014

Associate of Applied Science - Medical Office Administration

Elgin Community College
Elgin, IL
05.2014

Associate of Applied Science - Pastry Arts

Elgin Community College
Elgin, IL
05.2014

Associate of Applied Science -

Elgin Community College
Elgin, IL
05.2014

Certificate with Honors Data Entry Office Assistant Certificate with Honors Baking Assistant Certificate with Honors Lead Baker -

Elgin Community College
Elgin, IL
2014

Skills

  • Customer-oriented Retail sales
  • Credit card transactions Up selling techniques
  • Computer literate Merchandising
  • Skilled problem solver Microsoft Office proficient
  • Active listening skills Motivated team player
  • Client Relationships
  • Office Procedures
  • Client Support
  • Telephone Etiquette
  • Service Level Agreements
  • Time Management
  • Customer Transactions

Timeline

Fraud Prevention Representative

JP Morgan Chase
09.2017 - 08.2023

09.2015 - 01.2017

Cake decorator

Walmart
05.2013

Cashier

05.2013

Walmart
04.2008

Associate of Applied Science - Office Administration

Elgin Community College

Associate of Applied Science - Medical Office Administration

Elgin Community College

Associate of Applied Science - Pastry Arts

Elgin Community College

Associate of Applied Science -

Elgin Community College

Certificate with Honors Data Entry Office Assistant Certificate with Honors Baking Assistant Certificate with Honors Lead Baker -

Elgin Community College

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Sandra Owen