Sandra Ocampo
Oak Forest
Summary
Seasoned Senior Practice Manager with background in overseeing operations for high-volume healthcare facilities. Comprehensive experience in strategic planning, team leadership, and resource allocation to ensure optimal patient care and satisfaction. Possess strong skills in improving operational efficiency, establishing organizational standards, and driving process improvements. Significant impact created in previous roles through fostering collaborative environment and implementing innovative management solutions.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Practice Manager
Oak Street Health
Chicago
01.2021 - Current
- Directed a multidisciplinary team of 25+ personnel to attain high performance standards on a value based care model.
- Managed interdisciplinary teams focused on optimizing service delivery in healthcare settings.
- Oversaw daily operations including scheduling, billing, payroll, and recruitment to ensure seamless service delivery.
- Implemented operational initiatives to ensure policy compliance across diverse functions, enhancing organizational integrity.
- Leveraged data and KPIs to enhance workflow efficiency and overall performance metrics.
- Addressed patient and staff concerns, ensuring service excellence across departments.
- Participated in strategic planning discussions with senior management to align initiatives with organizational goals for Medicare patients.
- Developed community partnerships and improved marketing outreach for enhanced visibility.
Practice Manager
Loyola Medical Group
Berwyn
01.2009 - 01.2021
- Managed multi-specialty practice operations (Imaging, Orthopedics, OB-GYN, Family, Internal Medicine, Pain).
- Managed payroll, staff performance, recruitment, and provider credentialing to maintain operational standards.
- Oversaw budgets, supplies, A/R, A/P, and compliance with HR, HIPAA, and hospital policies.
- Supervised front desk operations, scheduling, and management of medical records to ensure efficient patient flow.
- Supported revenue cycle through coding accuracy, claims review, and resolution of denials to optimize reimbursement processes.
- Led process improvements, policy development, and staff training.
- Built KPI dashboards and analyzed data to improve operations.
Office Manager
Dental Smiles
Chicago
01.2007 - 01.2009
- Coordinated dental office operations, billing, HR, and insurance contracts to ensure seamless daily functioning.
- Managed claims, payments, and inventory while facilitating patient financial discussions to enhance service delivery.
- Ensured adherence to OSHA and HIPAA regulations within the dental office.
Practice Manager / Medical Assistant
APAC Pain Management
Chicago
01.2004 - 01.2007
- Managed operations, scheduling, payroll, and billing to streamline administrative processes.
- Coordinated staff schedules and training to enhance team readiness and support provider credentialing.
- Ensured compliance and facility management while maintaining high levels of patient satisfaction.
- Supported providers during clinical procedures to ensure patient care was delivered effectively.
Military Administrative Specialist (MOS 71L)
U.S. Army Reserves
01.1990 - 01.2007
- Processed personnel paperwork and documentation, supporting recruitment and training initiatives.
- Secured and managed confidential documents, ensuring compliance with privacy regulations.
- Organized and maintained official documents, ensuring adherence to military regulations.
Education
Associate Degree - Medical Assisting
National Educational Center
Chicago, ILBilling and Coding
Billing And Coding (CPC) AAPC
ChicagoSkills
- Practice Management
- Patient Experience
- Operations Leadership
- Project Management
- Team Development
- Data Analysis
- KPI Reporting
- Budgeting
- EMR systems
- Clinical Software
- Performance Metrics
- Coding & Billing
Certification
- Certified Professional Coder (CPC), AAPC
- Associate Degree - Medical Assisting, National Educational Center
Languages
Spanish
Timeline
Senior Practice Manager
Oak Street Health
01.2021 - Current
Practice Manager
Loyola Medical Group
01.2009 - 01.2021
Office Manager
Dental Smiles
01.2007 - 01.2009
Practice Manager / Medical Assistant
APAC Pain Management
01.2004 - 01.2007
Military Administrative Specialist (MOS 71L)
U.S. Army Reserves
01.1990 - 01.2007
Associate Degree - Medical Assisting
National Educational Center
Billing and Coding
Billing And Coding (CPC) AAPC