Sandra Hernandez
Lyons
Summary
Dynamic banquet server with expertise from London House Chicago, excelling in customer service and event setup. Proven ability to enhance guest satisfaction through efficient service and teamwork. Skilled in safe food handling and maintaining a clean dining environment, contributing to a 20% increase in positive guest feedback. Punctual, reliable, and adaptable to diverse event needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Banquet Server
London House Chicago
Chicago, IL
07.2021 - Current
- Delivered exceptional customer service during high-volume banquet events.
- Set up and arranged dining areas according to event specifications.
- Collaborated with kitchen staff to ensure timely food service and presentation.
- Assisted in training new servers on proper serving techniques and protocols.
- Maintained cleanliness and organization of banquet spaces throughout events.
- Responded promptly to guest inquiries and requests, enhancing overall experience.
- Executed efficient table turnover processes, maximizing guest satisfaction during events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Answered guest questions about event plans and food service choices.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Banquet Server/Banquet Bartender
Intercontinental Hotel
Chicago, IL
06.2018 - Current
- Provided exceptional customer service to guests during banquet events.
- Set up and arranged dining areas according to event specifications.
- Assisted in serving food and beverages efficiently to large groups.
- Maintained cleanliness and organization of banquet spaces throughout events.
- Collaborated with kitchen staff to ensure timely meal delivery and presentation.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained cleanliness and organization of service area, ensuring welcoming environment for guests.
- Maintained clean and safe work environment.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Banquet Server
University Club of Chicago
Chicago, IL
02.2003 - 04.2018
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Served meals to customers according to established guidelines.
- Delivered exceptional customer service during high-volume banquet events.
- Executed efficient table turnover processes, maximizing guest satisfaction during events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Answered guest questions about event plans and food service choices.
- Maintained clean and safe work environment.
Banquet Server
Hard Rock Hotel
Chicago
03.2012 - 05.2017
- Monitored inventory levels of supplies, facilitating seamless event operations.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
Associate of Science - Computer And Information Sciences
St.Augustine Collegue
Chicago, ILSkills
- Strong teamwork
- Time management
- Customer service
- Food service
- Customer service focus
- Clearing tables efficiently
- Event setup and breakdown
- Punctual and reliable
- Flexible schedule
- Event setup
- Safe food handling
- Hospitality service expertise
- Food handling
- Service prioritization
- Arranging banquet hall
- Menu memorization
- Proper food handling
- Food safety
- Team collaboration
- Dining area maintenance
- Tableside service
- Table setting expertise
- Efficient serving
- Food handlers license and alcohol servers certification
- Plate carrying techniques
- Lifting and carrying
- Wine pairing
Certification
Food Handler Certificate
TIps Certificate
Timeline
Banquet Server
London House Chicago
07.2021 - Current
Banquet Server/Banquet Bartender
Intercontinental Hotel
06.2018 - Current
Banquet Server
Hard Rock Hotel
03.2012 - 05.2017
Banquet Server
University Club of Chicago
02.2003 - 04.2018
Associate of Science - Computer And Information Sciences
St.Augustine Collegue