Sandra Guapo
Streamwood
Summary
Experienced Regional Healthcare Preceptor overseeing five locations in IL1 and IL4 region. Leading high-performing clinical teams and successfully managing 20-30 Medical Assistants and Phlebotomists. Specialize in onboarding and training new hires Fosters supportive teams, improving performance and patient outcomes. I have gained the position as a Medical Assistant II,and Phlebotomist with advanced clinical expertise and strong leadership. I am part of the Epic Council. I Excels in fast-paced, high-pressure settings, making sound decisions. My strong interpersonal skills allow me to build trust with patients, providers, and teams. Consistently enhancing the care experience. Ensuring exceptional patient care and operational efficiency. Successfully leads five locations to sustain “Gold” status quarterly in regional quality metrics (screening/vaccination programs as well as the Star program) through continuous improvement and accountability. I am seeking a supervisory role to leverage leadership, drive operational excellence, and contribute to organizational growth while continuing to develop my management expertise.
Overview
21
21
years of professional experience
Work History
Preceptor, Phlebotomy/ Medical assistant II
Oak street Health
Aurora, IL
01.2022 - Current
- Position: Preceptor, Phlebotomy/ Medical assistant II - I am responsible for working as a team with the new hire medical assistants, I provide support, and I train the new hires. I take ownership of tasks that are assigned to me. I make sure to deliver quality results. I am responsible for blood draws and keeping the supplies up to date in the lab. Manage the inventory and ordering lab supplies, making sure we have collection tubes available for the provider's when ordering a test.I have been successful in training new hires in the phlebotomy and medical assistant. Rooming patients, do vitals and complete verbal screenings. I am in charge of the retina vue screening, and help out with different tasks assigned. A List of additional daily responsibilities:
- EKG testing
- Ear irrigations
- Administering and recording vaccinations
- Assist the Provider with procedures
- Patient vitals and rooming
- Covid/ Flu testing and recording
- Help the clinical team close S & V gaps
- Eye & CBP gaps on the quality end
- DME ordering & PPE tracking
- Fills out the vaccines tracker when the RN is out.
- I-care temperature log for refrigerator & freezer
- Incharge of the OSH weekly inventory
- Monthly safety walk-through when PM is out.
Medical Receptionist/ Medical assistant
Women’s Health First
Buffalo Grove, IL
01.2005 - 01.2021
- I was responsible for serving patients by greeting and helping them; assisting the M.A.s with blood draws and vitals as needed; Vaccine administration & documentation; translate for doctors; explain the purpose of visit to the patient; preparing the next day visits by getting the fee tickets and insurances ready for the opener; follow up with patients after a pregnancy loss, Monitoring OB patients on NST triage calls and act as a liaison between Doctors.Assist Doctor & Physician Assistants with in office procedures, IUD insertion & removal, colpos, biopsy and additional procedures.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Phlebotomist
Quest Diagnostics
Wood Dale, IL
01.2016 - 01.2018
- My duties at a patient center inside a medical office were greet the patients make the patient feel comfortable and safe as the blood draw for some patients are nerve racking a list of some of my daily would be:
- Collect specimens and do blood drawn on adults,children,infants,and seniors, according to established procedures. This includes, but not limited to: doctors orders, drug screens, biometric screening and insurance exams.
- Administer oral solutions according to established training.
- Research test/client information, confirm and verify all written and electronic orders by utilizing the lab technology system.Responsible for completing all data entry requirements and accurate data entry of patient registration, entry of test orders from requisition or pulling order from database;managing standing orders.
- Enter billing information and collect payments when required, including safeguarding of assets and credit card information.
- Data entry and processing specimens including: labeling,centrifuging,splitting and freezing specimens as required by test order.
- Perform departmental duties when assigned such as data entry,inventory,stock supplies.
Education
Phlebotomy
CMK Healthcare
Bloomingdale, IL01-2014
Certified Nurse’s Assistant
Truman College
Chicago, IL01-1999
Skills
- Able To Multitask and Use Time Management
- Strong Communication Skills
- Safety measures
- Mentoring
- Quality control
- Teamwork and collaboration
- Problem-solving
- Decision-making
LANGUAGES
Spanish/English (Fluent)
Timeline
Preceptor, Phlebotomy/ Medical assistant II
Oak street Health
01.2022 - Current
Phlebotomist
Quest Diagnostics
01.2016 - 01.2018
Medical Receptionist/ Medical assistant
Women’s Health First
01.2005 - 01.2021
Certified Nurse’s Assistant
Truman College
Phlebotomy
CMK Healthcare