Sandra Granados
Joliet,IL
Summary
Reliable medical office professional over 20 years of experience working in a busy settings with high patient volumes. Flexible hard worker ready to learn and contribute to team success.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Silver Cross Hospital
10.2022 - Current
- Administered patient care and assisted with medical procedures to ensure optimal health outcomes.
- Managed patient records using electronic health record (EHR) systems for accurate documentation.
- Coordinated appointments and maintained efficient scheduling for multiple healthcare providers.
- Educated patients on treatment plans and medication management to enhance compliance and understanding.
- Conducted vital sign assessments and performed basic laboratory tests to support diagnostic processes.
- Trained new staff on best practices in patient care and operational procedures for consistency.
- Implemented process improvements that enhanced efficiency in patient intake and discharge procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
AMITA Health Medical Group
10.2015 - 09.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sorted incoming mail and directed to correct personnel each day.
- Contacted pharmacies to submit and refill patient's prescriptions.
Medical Assistant/ Team Leader
Association for Women's Healthcare
08.2009 - 10.2015
- Led team of medical assistants, ensuring efficient patient flow and high-quality care delivery.
- Developed training programs for new staff, enhancing onboarding and skill development processes.
- Coordinated schedules and assignments, optimizing resource allocation across clinical operations.
- Explained procedures and test results to patients.
- Relayed messages from physicians to patients about concerns, condition updates and refill request.
- Administer injections
- Assist physicians in all the following procedures; Colposcopy and Leep procedures, IUI's and OVT, Mirena, Paragard, Implanon set up, Amniocentesis, Sonohyst, Hysteroscopy with without anesthesia, Essure and Novasure, Thermachoice, Polyectomy
- Approve staff vacations
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Medical Assistant/Receptionist
Access Community Health Network
07.2006 - 07.2009
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Performed administrative tasks, including filing, data entry, and maintaining patient records accurately.
- Facilitated communication between patients and healthcare providers to ensure clear understanding of care plans.
- Assisted in medical procedures by preparing instruments and ensuring compliance with safety protocols.
- Developed patient intake processes that improved data collection accuracy and reduced wait times.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Took messages from patients and promptly relayed to appropriate staff.
- Administered all appropriate pediatric vaccinations.
Education
Certified Medical Assistant -
Lincoln Technical Institute
Melrose Park, IL07-2006
High School Diploma -
Gage Park High School
Chicago, IL09-2001
Skills
- Bilingual
- Bone Density Certified
Languages
English
Spanish
Timeline
Medical Assistant
Silver Cross Hospital
10.2022 - Current
Medical Assistant
AMITA Health Medical Group
10.2015 - 09.2022
Medical Assistant/ Team Leader
Association for Women's Healthcare
08.2009 - 10.2015
Medical Assistant/Receptionist
Access Community Health Network
07.2006 - 07.2009
Certified Medical Assistant -
Lincoln Technical Institute
High School Diploma -
Gage Park High School
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