Sandra Akoto
Chicago
Summary
Dedicated, results oriented professional with more than 15 years of experience in the hospitality industry within diverse work environments including Hospitality Management, Sales, Customer Service, and Food service. Eective leader with practical experience and proven ability to recruit, train and manage motivated, culturally diverse teams. Advanced knowledge of proper food handling procedures and government regulations regarding food codes. Strong organizational skills and detail oriented. Demonstrates exceptional communication and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administration Support Coordinator
Lincolnwood Place Assisted Living & Rehab Services
05.2022 - Current
- Perform clerical administrative duties to admit and discharge patients using computerized systems
- Obtain accurate insurance and patient information
- Guarantees all required consent forms are signed and advance directives are identified
- Receives and screens telephone calls and connects callers to the appropriate parties in a courteous, friendly, and professional manner
- Tracks census and residents diets and collaborates with cross functional partners to service patients
- Create a caring, safe environment to support sta and patients
Nutritional and Dining Services Manager
Presence Resurrection Retirement
10.2016 - 05.2024
- Eectively manage, supervise, and coach 60 plus associates while overseeing daily operations to meet company objectives resulting in greater productivity, cost savings, and improved customer service
- Delegated tasks and conducted performance reviews that help build employee retention and skill sets within the department
- Provide constructive feedback to associates and utilize eective conflict management skills as needed to increase employee morale and integrity
- Assisted the director of dining with daily tasks and took responsibility to enforce company policy, food safety and sanitation
- Thoroughly cleaned and disinfected of equipment, materials, and premises to prevent or mitigate the spread of bacteria and viruses during an outbreak to protect public health and the environment
- Followed and maintained all state and federal standard COVID-19 food safety handling procedures
- Provide individualized meal plans for customers with special dietary needs
- Continuously looks for opportunities to implement new products and services to support sales growth and client retention
Dining Services Coordinator
Brookdale Plaza, Lake Shore Drive
03.2013 - 04.2016
- Provided exceptional supervision, training, and coaching of dining services event sta
- Eciently handled all billing advisories for 200 plus residents on property
- Planned all corporate and marketing events as well as resident's personal events
Hostess
Brookdale Plaza, Lake Shore Drive
12.2007 - 02.2013
- Maintained and controlled general flow of 2 dining rooms & bar of the dining department
- Handled all reservation request
- Customer service and general requests
- Created floor plans of specific banquet corporate marketing events
Busser/Server
Brookdale Plaza, Lake Shore Drive
12.2004 - 12.2007
- Engaged customers by presenting menu oerings and making recommendations upon request to drive sales
- Provided a warm inviting environment to guests by being attentive to customer needs
- Professionally solved any problems regarding food services provided
- Supported business operations by maintaining a clean work environment for guests and sta
Education
B.S. - Business Administration
Robert Morris University
Chicago, IL05.2010
Skills
- Business Management
- ServSafe Food Handling
- Menu Planning
- Scheduling/Cost Control
- Time Management
- Strategic Planning
- Market Research
- Customer Service
- Problem Solving
- Process Development
- Clerical
- Administrative Tasks
- Budgeting
- Event Planning
Certification
- CFPM Certified Food Protection Manager and Certified Dietary Manager Course, Currently Enrolled
- ServSafe (State of Illinois and City of Chicago Food Service Manager), 06/01/20, 02/01/24
Awards
Employee of the Year, 2018, Morrison Living
Timeline
Administration Support Coordinator
Lincolnwood Place Assisted Living & Rehab Services
05.2022 - Current
Nutritional and Dining Services Manager
Presence Resurrection Retirement
10.2016 - 05.2024
Dining Services Coordinator
Brookdale Plaza, Lake Shore Drive
03.2013 - 04.2016
Hostess
Brookdale Plaza, Lake Shore Drive
12.2007 - 02.2013
Busser/Server
Brookdale Plaza, Lake Shore Drive
12.2004 - 12.2007
B.S. - Business Administration
Robert Morris University
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