SANAI FOWLER
Chicago
Summary
Dynamic supervisor with a proven track record at IL Gelato Hawaii, enhancing team productivity through effective staff management and goal-oriented training. Skilled in customer service and conflict resolution, I foster a collaborative environment that drives results and improves customer satisfaction. Committed to excellence and continuous improvement in all operations.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor
IL Gelato Hawaii
Honolulu
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Summer Worker
AbbVie
Waukegan
06.2025 - 07.2025
- Operated production equipment to ensure efficient product manufacturing.
- Maintained cleanliness and organization of work areas according to safety standards.
- Collaborated with team members to streamline workflows and improve processes.
- Monitored supply levels and reported shortages to maintain production flow.
- Documented production activities accurately for compliance and reporting purposes.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Established professional working relationships with staff from various levels.
Cashier
Jewel Osco
Chicago
05.2023 - 08.2023
Education
Bachelor of Arts - Marketing
Louisiana State University
Baton Rouge, LA 08.2025 - 08.2025
Bachelor of Science - International Business, Art History
HAWAII PACIFIC UNIVERSITY
08.2023 - 05.2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
- Project management
- Social media marketing
- Time management
- Conflict resolution
- Employee development
- Employee motivation
Languages
English
Timeline
Bachelor of Arts - Marketing
Louisiana State University
08.2025 - 08.2025
Summer Worker
AbbVie
06.2025 - 07.2025
Bachelor of Science - International Business, Art History
HAWAII PACIFIC UNIVERSITY
08.2023 - 05.2025
Cashier
Jewel Osco
05.2023 - 08.2023
Supervisor
IL Gelato Hawaii
01.2023 - Current
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