Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel L Lewis Jr

Chicago

Summary

Dedicated to utilizing strong teamwork and communication skills in a collaborative setting to create quality, welcoming, friendly, and safe environments. Enthusiastic about working with others to achieve common goals and promote a positive work culture. Seeking an opportunity to make a meaningful impact through effective collaboration and communication.

Overview

10
10
years of professional experience

Work History

Sterile Processing Technician

STERIS
02.2025 - Current
  • Operated sterilization equipment to ensure compliance with safety and quality standards.
  • Inspected surgical instruments for cleanliness and functionality prior to use.
  • Managed inventory of sterile supplies, ensuring timely restocking and organization.
  • Implemented quality control measures, resulting in reduced errors in instrument preparation.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.

Mental Health Counselor

St Bernard Hospital
01.2023 - 02.2025
  • Provide crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promote a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Documente client progress in confidential files.
  • Monitor patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Develop rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.

Shift Leader

CVS Pharmacy
09.2020 - 09.2022
  • Lead the store staff, ensures that store operations run smoothly, and was responsible for ensuring the completion of all opening and closing procedures.
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Handle all customer relations issues and questions

Front Desk Receptionist

Chicago Lakeshore Hospital
03.2018 - 09.2020
  • Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
  • Specialized in non-violent crisis intervention through behavioral de-escalation techniques
  • Experience in objective documentation, keeping daily log of behavioral observations
  • Answering phones in a professional manner, and routing calls as necessary.

Mental Health Consoler

Sunset Hospital & Medical Center
03.2018 - 09.2020
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Customer Service Coordinator

HiMSS Healthcare VOLUNTEER
09.2017 - 05.2018
  • Responsible for communicating effectively with company team, conveying ideas and instructions, and answering general customer service inquires via phone or email
  • Entering data into the database web programs and monitoring the MeetMax systems
  • Assist with back-end administration in pushing out marketing, reminders and reviewing the status of meeting requests
  • Handled Miscellaneous web editing, review and general test match making software links and functionality.

Customer Service Representative

Kensington Rehabilitation Center
06.2015 - 08.2017
  • Maintaining a positive, empathetic, and professional attitude toward customers always
  • Engaging in the admission processes by assessing applications and leading orientation into program
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Maintained consistent documentation, recording clients' participation and progress in services
  • Active team member, engaging in interdisciplinary meetings in order to provide holistic support to customers

Overnight Operations Specialist

Chase Bank
06.2015 - 08.2017
  • Analyzed business operations, while identifying and addressing customer needs through managing bank reports and other documentations
  • Assisted various departments with updating clients' accounts due to indigent activity
  • Provided customer service by fielding calls and problem-solving solutions to their inquiries regarding banking and other services.

Education

Associate Of Business Administration - Business Management

Colleges of Southern Nevada
Las Vegas, NV
06-2026

High School Diploma - undefined

Hyde Park Academy
Chicago, IL
07.2012

Skills

  • Proficient problem-solving skills
  • Innovative problem resolution
  • Strong oral and written expression
  • Collaborative and self-sufficient
  • Safety compliance expertise
  • Strong customer service abilities
  • Active listening
  • Customer engagement
  • Meticulous attention to detail
  • Effective time management

Timeline

Sterile Processing Technician

STERIS
02.2025 - Current

Mental Health Counselor

St Bernard Hospital
01.2023 - 02.2025

Shift Leader

CVS Pharmacy
09.2020 - 09.2022

Front Desk Receptionist

Chicago Lakeshore Hospital
03.2018 - 09.2020

Mental Health Consoler

Sunset Hospital & Medical Center
03.2018 - 09.2020

Customer Service Coordinator

HiMSS Healthcare VOLUNTEER
09.2017 - 05.2018

Customer Service Representative

Kensington Rehabilitation Center
06.2015 - 08.2017

Overnight Operations Specialist

Chase Bank
06.2015 - 08.2017

High School Diploma - undefined

Hyde Park Academy

Associate Of Business Administration - Business Management

Colleges of Southern Nevada

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Samuel L Lewis Jr