SAMUEL VALDIVIA
Chicago
Summary
Dynamic food and beverage professional with a proven track record at Rosebud on Rush, excelling in customer feedback management and sanitation compliance. Skilled in menu explanation and team collaboration, I consistently enhanced service quality, resulting in increased customer satisfaction and repeat business. Committed to delivering exceptional dining experiences.
Overview
16
16
years of professional experience
Work History
SEEVER
Rosebud on Rush
Chicago
03.2009 - 02.2025
- Responded to ad hoc cleaning duties at end of shift.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Informed customers of daily specials and signature menu items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Trained new employees on restaurant procedures and plating techniques.
- Garnished dishes and beverages to serve visually appealing menu items.
- Set up tables in between patrons to reduce wait times.
- Provided excellent customer service to ensure satisfaction.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Checked food before serving it to customers.
Education
High School Diploma -
Prepartoria
Leon Gto08-2000
Skills
- Food and beverage service
- Menu explanation
- Order accuracy
- Customer feedback management
- Sanitation compliance
- Team collaboration
Languages
English
Elementary
Timeline
SEEVER
Rosebud on Rush
03.2009 - 02.2025
High School Diploma -
Prepartoria
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