Samuel James
Elburn
Summary
Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
9
9
years of professional experience
Work History
RESTAURANT MANAGER
Moveable Feast & co
Wheaton
11.2024 - 01.2026
- As restaurant manager, I oversaw all aspects of a functioning restaurant. I was in charge of scheduling 30-40 different employees for all front of the house positions including servers, bartenders, hosts, and bussers. Other responsibilities of mine were to manage inventory, place orders for all front of the house supplies on a weekly basis, and manage all customer issues that come up. I also was in charge of leading the whole team and communicating all needs between the kitchen staff, front of the house staff, and daily communication with the business owners. I also was in charge of interviewing during the hiring process and onboarding all new employees for all positions throughout the restaurant. I also personally trained or oversaw all training for all front of the house positions.
- Managed daily restaurant operations and staff scheduling for optimal service.
- Trained and mentored new employees on service standards and procedures.
- Oversaw inventory management, ensuring stock levels met operational needs.
SERVER
Eddie Merlot's
Indianapolis
08.2023 - 12.2023
- Completed fine dining training program at Eddie Merlot's to refine service skills and improve guest experience.
- Provided excellent customer service in a high-volume dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Coordinated food and beverage orders with kitchen staff efficiently.
Server/Bartender
Arrowhead Golf Course
Wheaton
05.2023 - 08.2023
- Took orders, greeted customers, and served food while supporting team members during peak times, maintaining clean and organized environment to ensure exceptional dining experiences.
- Provided excellent customer service in fast-paced dining environment.
- Took food and beverage orders accurately from guests.
- Delivered meals efficiently while ensuring guest satisfaction.
Amazon Delivery Driver
Amazon DSP
Palatine
03.2023 - 08.2023
- Created organization system to streamline delivery process.
- Delivered packages efficiently to various locations within designated routes.
- Maintained accurate delivery logs and vehicle inspection records daily.
- Communicated effectively with dispatch regarding route changes and delays.
Head of Operations
Moveable Feast, Inc.
Geneva
11.2016 - 01.2022
- As head of operations, I was assisting the owners. I served as an extension of them and worked on their behalf. I trained managers, filled in wherever needed, led communication between the three locations, and made sure all employees were onboarded correctly and to company expectations. Also spent time prepping, coordinating, and delivering large catering orders.
- Oversaw daily operations to ensure efficient service delivery and client satisfaction.
- Developed and implemented operational policies to streamline workflow processes.
- Managed vendor relationships to support supply chain and logistics needs.
Education
2 Years of College - Marketing
Missouri Valley College
Marshall, MI06-2016
High school diploma -
Geneva High School
Geneva, ILSkills
- Business development
- Marketing
- Employee orientation
- Data analytics
- Team leadership
- Budgeting
- Team management
- Pricing strategy
- Strategic planning
- Inventory management
- Employee scheduling
- Customer issue resolution
- Training and onboarding
- Customer relationship management
- Effective communication
- Problem solving
- Organization and prioritization
- Labor and food cost control
- Supply ordering and management
- Multitasking
- Staff motivation
- Reservation handling
- Employee retention
- Customer satisfaction
- Full service restaurant experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Work style: Reliability, Proficient, 03/01/23, Tendency to be reliable, dependable, and act with integrity at work, Proficient
Timeline
RESTAURANT MANAGER
Moveable Feast & co
11.2024 - 01.2026
SERVER
Eddie Merlot's
08.2023 - 12.2023
Server/Bartender
Arrowhead Golf Course
05.2023 - 08.2023
Amazon Delivery Driver
Amazon DSP
03.2023 - 08.2023
Head of Operations
Moveable Feast, Inc.
11.2016 - 01.2022
2 Years of College - Marketing
Missouri Valley College
High school diploma -
Geneva High School