Samuel Iman-Arenas
Chicago
Summary
Detail-oriented professional with strong customer service skills and cash handling expertise. Proven ability to resolve conflicts and enhance shopping experiences, committed to driving customer satisfaction and operational efficiency.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Stocker
Petes Fresh Market
Evergreen Park, IL
06.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer balances at shift end.
- Ensured a clean and organized checkout area for improved customer experience.
- Contributed to inventory management by restocking merchandise as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Enhanced shopping experience, provided product information and location assistance.
Crew Member Trainer
Chipotle
Cicero, IL
06.2024 - 03.2025
- Trained new crew members on food safety and operational procedures
- Assisted in maintaining high standards of customer service during peak hours
- Supported daily operations by preparing ingredients and assembling orders efficiently
- Monitored food preparation processes to ensure compliance with health regulations
- Provided feedback to team members to enhance performance and efficiency
- Engaged with customers to resolve issues and improve dining experiences
- Implemented best practices for cleanliness and organization in work areas
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Maintained current knowledge of all team position requirements.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
- Maintained accurate records of each crew member''s progress throughout their respective training programs.
Education
High School Diploma -
Cristo Rey Jesuit High School
Chicago, IL06-2024
Skills
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Order taking
- Cash register operation
- Conflict resolution
- Complex Problem-solving
- Staff training
- Decision making aptitude
Certification
- Licensed Food Handler - 2024-2027
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Cashier/Stocker
Petes Fresh Market
06.2025 - Current
Crew Member Trainer
Chipotle
06.2024 - 03.2025
High School Diploma -
Cristo Rey Jesuit High School