Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Gonzalez

Machesney Park

Summary

Results-driven Senior Application Support Engineer with expertise in solution customization, customer training, and product demonstrations. Proven track record of enhancing customer relationships and driving satisfaction through tailored support.

Overview

11
11
years of professional experience

Work History

Senior Application Support Engineer

Danfoss Drives
Loves Park
09.2021 - Current
  • Collaborated with sales teams to identify customer needs and tailor effective solutions.
  • Assisted in preparing detailed proposals and project specifications to meet customer requirements.
  • Conducted product demonstrations at industry events and client sites.
  • Conducted client training sessions on product installation and usage to enhance user proficiency.

Regional Sales Engineer

Danfoss Drives
Monterrey, Mexico
01.2020 - 08.2021
  • Cultivated relationships with key regional stakeholders to enhance collaboration and support for product initiatives.
  • Evaluated market trends to guide strategic planning and optimize product positioning.
  • Engaged in industry events to showcase Danfoss products and connect with potential clients.
  • Developed and implemented sales strategies to increase revenue in assigned region.

Application Engineer

Danfoss Drives
Monterrey, Mexico
09.2017 - 12.2019
  • Developed application solutions for variable frequency drives and motor control systems, enhancing performance and functionality.
  • Collaborated with cross-functional teams to troubleshoot technical issues, leading to improved design outcomes.
  • Provided technical support to customers during installation and troubleshooting phases.

Sales Engineer for Food and Beverage segment

Danfoss Drives
Monterrey, Mexico
05.2015 - 08.2017
  • Collaborated with clients to clarify technical specifications and align solutions with their needs.
  • Trained sales teams on product features and benefits, enhancing their ability to address client inquiries.
  • Generated leads through cold calling and networking, expanding client outreach for sales opportunities.

Education

Bachelor of Science - Electronic Engineering

Jose Antonio Paez University
San Diego, Venezuela
07-2008

Skills

  • Application support
  • Application troubleshooting
  • Database management
  • Solution customization
  • Technical documentation
  • Customer training and product demonstrations
  • Client relationship management

Languages

Spanish
Native/ Bilingual
English
Professional
Portuguese
Elementary

Timeline

Senior Application Support Engineer

Danfoss Drives
09.2021 - Current

Regional Sales Engineer

Danfoss Drives
01.2020 - 08.2021

Application Engineer

Danfoss Drives
09.2017 - 12.2019

Sales Engineer for Food and Beverage segment

Danfoss Drives
05.2015 - 08.2017

Bachelor of Science - Electronic Engineering

Jose Antonio Paez University
Samuel Gonzalez