Results-driven Senior Application Support Engineer with expertise in solution customization, customer training, and product demonstrations. Proven track record of enhancing customer relationships and driving satisfaction through tailored support.
Overview
11
11
years of professional experience
Work History
Senior Application Support Engineer
Danfoss Drives
Loves Park
09.2021 - Current
Collaborated with sales teams to identify customer needs and tailor effective solutions.
Assisted in preparing detailed proposals and project specifications to meet customer requirements.
Conducted product demonstrations at industry events and client sites.
Conducted client training sessions on product installation and usage to enhance user proficiency.
Regional Sales Engineer
Danfoss Drives
Monterrey, Mexico
01.2020 - 08.2021
Cultivated relationships with key regional stakeholders to enhance collaboration and support for product initiatives.
Evaluated market trends to guide strategic planning and optimize product positioning.
Engaged in industry events to showcase Danfoss products and connect with potential clients.
Developed and implemented sales strategies to increase revenue in assigned region.
Application Engineer
Danfoss Drives
Monterrey, Mexico
09.2017 - 12.2019
Developed application solutions for variable frequency drives and motor control systems, enhancing performance and functionality.
Collaborated with cross-functional teams to troubleshoot technical issues, leading to improved design outcomes.
Provided technical support to customers during installation and troubleshooting phases.
Sales Engineer for Food and Beverage segment
Danfoss Drives
Monterrey, Mexico
05.2015 - 08.2017
Collaborated with clients to clarify technical specifications and align solutions with their needs.
Trained sales teams on product features and benefits, enhancing their ability to address client inquiries.
Generated leads through cold calling and networking, expanding client outreach for sales opportunities.
Senior Application Support Engineer at AfterShip(Crystal Televentures Pvt Ltd)Senior Application Support Engineer at AfterShip(Crystal Televentures Pvt Ltd)