Samreen Akhter
Skokie
Summary
Program Coordinator at Cook County Health with extensive experience in project management and budget oversight. Proven ability to enhance community engagement and foster team collaboration through innovative program development. Multilingual communicator proficient in Microsoft Excel, focused on driving quality outcomes and improving organizational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Coordinator
Cook County Health
02.2022 - Current
- Monitored project progress to ensure successful completion within established timelines.
- Tracked and approved expenses for activities and materials, maintaining budgetary integrity.
- Led team meetings to communicate updates, gather feedback, and enhance productivity.
- Created promotional materials that boosted community participation in programs.
- Identified best practices to guide future program development initiatives.
- Efficiently purchased necessary supplies for program setup and execution.
- Generated financial reports detailing all program-related costs for transparency.
- Maintained communication with external vendors and organizers to ensure seamless collaboration.
Patient Access Specialist
Advocate Aurora Healthcare
01.2019 - 11.2022
- Verifying patient identity and demographic information through appropriate tools.
- Identifying and capturing appropriate health insurance benefit eligibility based on contract/regulatory differentiation.
- Facilitating appropriate billing of claims and hospital reimbursement.
- Educating patients/others regarding the resolution of billing, private pay options, collection efforts, coordination of benefits, third party and governmental payment criteria, insurance coverage, payments, and denials.
- Serving as a liaison between external resources and patients on issues requiring MH involvement.
- Coordinating with MH Patient Financial Services, Utilization Management, physicians, and medical offices to ensure consistent financial documentation across the enterprise, and an interdisciplinary approach to patient and organizational needs.
- Ensuring compliance with all applicable HIPAA, Joint Commission, CDC, MH, and state and federal statues, providing required associated literature to patients at all PAS access points.
- Educating patients regarding Advance Directives, Medicare D prescription coverage, MH, Joint Commission, and Illinois Department of Public Health grievance process as appropriate.
- Completing Illinois DHS legal forms for psychiatric admits, in compliance with State of Illinois and MH statues and guidelines.
- Providing relevant patient/family education.
- Expert knowledge of Microsoft products including Word, Excel, Power-Point, Access, Groove, etc.
- On boarded and trained new trainees
Hindi/Urdu Interpreter
Fluent Language Solutions
01.2016 - 01.2019
- Delivered clear and accurate renditions without additions or omissions.
- Maintained professionalism throughout all assignments.
- Supervised team of Hindi/Urdu interpreters to ensure quality output.
- Demonstrated strong understanding of healthcare protocols and terminology.
- Provided exceptional customer service to enhance client satisfaction.
- Compiled technical, legal or medical terminology and information used in translations.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
Patient Care Tech
North Shore Evanston Hospital
01.2011 - 01.2014
- Delivered patient care under supervision of Registered Nurse, ensuring adherence to protocols.
- Assisted with vital signs monitoring and completed additional tasks assigned by the Registered Nurse.
- Implemented patient-specific care plans to enhance individualized treatment.
- Collected urine specimens for testing, following established protocols for accuracy.
- Maintained stocked inventory in medical supply room and patient areas, ensuring availability of essential items.
- Facilitated patient admissions, discharges, and transfers to streamline workflow.
- Administered medications while educating patients and families on proper at-home practices.
- Identified and communicated clinical observations to healthcare professionals, promoting timely interventions.
Education
Bachelor of Science - Healthcare Management
DeVry University
Chicago, IL01.2021
Skills
- Project management and coordination
- Budget management
- Team leadership
- Data analysis
- Vendor management
- Microsoft Excel proficiency
- Time management
- Program development
- Policy improvement
- Strategic planning
- Quality assurance
- Multilingual communication
Certification
- Six Sigma Certification
Languages
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Professional
Gujarati
Professional
Timeline
Program Coordinator
Cook County Health
02.2022 - Current
Patient Access Specialist
Advocate Aurora Healthcare
01.2019 - 11.2022
Hindi/Urdu Interpreter
Fluent Language Solutions
01.2016 - 01.2019
Patient Care Tech
North Shore Evanston Hospital
01.2011 - 01.2014
Bachelor of Science - Healthcare Management
DeVry University
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