Samira Lyons
Chicago
Summary
Dedicated professional with extensive experience in healthcare customer service and Business Office roles, highly skilled at managing patient inquiries, resolving billing issues, and providing accurate information about medical services and insurance claims. Organized and results-oriented, ensuring tasks are completed swiftly with minimal errors, demonstrating strong work ethic and commitment to delivering exceptional service in healthcare setting.
Overview
10
10
years of professional experience
Work History
The Chicago Lighthouse
Evolent County Care
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Resending Medicaid cards and county card rewards
- Verifying patients via hippa compliant regarding demographics
- Setting appointments
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
- Led successful initiatives aimed at boosting customer loyalty through excellent service experiences every time they interacted with the call center agents.
- Monitored call center metrics regularly, identifying trends or issues that may impact overall performance levels.
- Using call center script
Hybrid Account Receivable Coordinator
Ahva Care Of Stickney
01.2023 - 10.2024
Remote Patient Account Representative
Citadel of Skokie
01.2019 - 12.2022
- Generated weekly and monthly AR statements and sent them to customers via email or mail
- Monitored aging report for all assigned accounts and took appropriate action when necessary
- Processed invoices, credit memos, and payment requests in accordance with company policies
- Obtained revenue by processing invoices, resolving missed payments and updating financial records
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Provided excellent customer service while resolving billing inquiries from both internal and external customers
Medical Office Administrative Assistant
Metro South Medical center
01.2017 - 12.2019
Nursing Home Business Office Assistant
WARREN BARR SOUTH LOOP
02.2015 - 01.2017
- Identified discrepancies between billed charges and payments received from insurance companies
- Ensured compliance with HIPAA regulations regarding privacy and security of protected health information
- Analyzed data from multiple sources such as EOBs and claims reports; identified discrepancies and resolved them promptly
- Identified trends in customer complaints or inquiries and worked closely with management to develop solutions to reduce recurrence
- Assisted with preparation of agendas and materials for meetings; attended meetings as requested by supervisor
- Greeted patients upon arrival at the clinic; verified insurance coverage and collected copays
- Performed clerical tasks such as typing letters, creating spreadsheets, copying and scanning documents
- Created and maintained filing systems for patient charts and other confidential documents
- Organized travel arrangements for physicians when necessary
- Submitted public aid applications, admit packets and income changes
- Deposited remote checks, checked daily mail and managed mail distribution
- Filed rep-payee reports to SSA
- Worked aging-reports, Balanced daily census
- Experienced in signing residents up for RFMS
Education
Associate - Business Administration Management of Technology
Jasper University
Arizona05.2015
Skills
- Complaints Resolution
- Process Improvement
- Microsoft 360
- Adobe
- Proficient Typing Skills
- Staff Management
- Staff Development
- PCC Systems
- ABE Systems
- MEDI Systems
- EPIC Systems
- Financial Records Expertise
- Reporting Expertise
- Collections Expertise
- CRM Software
- Accounts Reconciliation
- Adaptability
- Flexibility
- Multitasking
- Organization
Timeline
The Chicago Lighthouse
Evolent County Care
11.2024 - Current
Hybrid Account Receivable Coordinator
Ahva Care Of Stickney
01.2023 - 10.2024
Remote Patient Account Representative
Citadel of Skokie
01.2019 - 12.2022
Medical Office Administrative Assistant
Metro South Medical center
01.2017 - 12.2019
Nursing Home Business Office Assistant
WARREN BARR SOUTH LOOP
02.2015 - 01.2017
Associate - Business Administration Management of Technology
Jasper University
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