Samira Alsharif
Carpentersville
Summary
Experienced Medical Assistant with 10+ years in healthcare administration, patient care, and customer service. Expertise in medical records management, insurance verification, appointment scheduling, and patient education. Proven track record of managing high-volume tasks in fast-paced environments while maintaining HIPAA compliance. Bilingual capabilities in English and Spanish enhance communication.
Overview
18
18
years of professional experience
Work History
Retention Agent
GoHealth
Chicago
01.2021 - 09.2025
- Manage 100+ inbound and outbound calls daily to ensure customer satisfaction and retention.
- Explain insurance products, and handle sales-related inquiries.
- Conduct HIPAA verification to safeguard patient information.
Chiropractic Assistant / Front Desk
Chiropractic Assistant / Front Desk
East Dundee
01.2015 - 01.2017
- Scheduled appointments, verified insurance, and managed front desk operations.
- Assisted patients with therapies including Laser, Ultrasound, Traction, and E-Stim.
- Educated patients on supplements, diet plans, and provided information packets.
- Supported billing and coding processes for chiropractic superbills.
DME Supply Coordinator
Merit Sleep Technologies
IL
01.2012 - 12.2012
- Managed supply calls and tracked inventory.
- Assisted patients with CPAP machine setup and compliance monitoring.
- Provided compliance updates to physicians.
Administrative Assistant
Illinois Masonic Hospital
Chicago
01.2012 - 03.2012
- Maintained accurate and accessible patient records using EMR (E-Clinical).
- Coordinated patient check-ins, phone calls, and scheduling to improve operational efficiency.
- Processed medical record requests for timely access to copies and distribution.
- Facilitated patient care through insurance verification, HMO referrals, authorizations, and coverage checks.
Assistant Scheduler / Medical Assistant
Home Visiting Physicians
IL
01.2008 - 12.2011
- Scheduled home visits and coordinated with health agencies.
- Maintained accurate patient records and daily reporting.
- Verified insurance and demographic details for patients.
- Reported patient status updates to physicians via email.
Education
Medical Assisting Program -
Olympia College
Skokie, IL01.2005
High School Diploma -
Lakeview High School
Chicago, IL01.2004
Skills
- Scheduling and administrative support
- Insurance claims and verifications
- Medical records systems
- Phlebotomy practices
- Patient exam preparation
- Customer service excellence
- Proficient in Microsoft Office
- Fluent Spanish speaker
References
Available upon request
Timeline
Retention Agent
GoHealth
01.2021 - 09.2025
Chiropractic Assistant / Front Desk
Chiropractic Assistant / Front Desk
01.2015 - 01.2017
DME Supply Coordinator
Merit Sleep Technologies
01.2012 - 12.2012
Administrative Assistant
Illinois Masonic Hospital
01.2012 - 03.2012
Assistant Scheduler / Medical Assistant
Home Visiting Physicians
01.2008 - 12.2011
Medical Assisting Program -
Olympia College
High School Diploma -
Lakeview High School
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