Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Samaria Anderson

Chicago

Summary

I am a third-year Business Administration student at Augusta College with experience professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.

Overview

4
4
years of professional experience

Work History

Dispatch Manager

Blueaura llc
Chicago
04.2022 - Current
  • Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
  • Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
  • Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
  • Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
  • Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
  • Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
  • Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
  • Developed contingency plans to address unexpected delays or disruptions in service.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.

Retail Associate

DD's Discount Store
Cicero
08.2021 - 10.2021
  • Monitored inventory levels for efficient restocking.
  • Performed frequent stock counts ensuring inventory record accuracy.
  • Contributed to store layout reorganization.
  • Guided customers to locate specific products.
  • Addressed customer grievances with professionalism.
  • Stocked shelves and ensured merchandise displays were tidy.
  • Ensured compliance with all company policies and procedures.
  • Organized merchandise displays to attract customers and promote sales.
  • Organized backroom storage areas for efficient access to merchandise.

Education

Bachelor of Arts - Business Administration

Augustana College
Rock Island, IL
05-2026

Skills

  • Project management
  • Inventory management
  • Supply chain management
  • Customer relationship management
  • Financial analysis
  • Team building
  • Process improvement
  • Customer service
  • Data analysis
  • Employee training

Accomplishments

  • Phoenix Pact program

References

References available upon request.

Timeline

Dispatch Manager

Blueaura llc
04.2022 - Current

Retail Associate

DD's Discount Store
08.2021 - 10.2021

Bachelor of Arts - Business Administration

Augustana College

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Samaria Anderson