Samantha Zanzinger
Woodstock
Summary
I am a dedicated animal care professional with extensive grooming and training expertise. I am proficient in grooming both dogs and cats, and I have been grooming both for over 10 years. I have a proven ability to enhance customer satisfaction and loyalty through exceptional service and attention to detail. I display a high level of ownership and initiative, possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
11
11
years of professional experience
Work History
Manager and Head Groomer
Bubbles and Bows
Janesville
06.2014 - 07.2025
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided grooming services for various breeds, ensuring comfort and safety.
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Trained new staff members on proper grooming techniques, safety protocols, client relations.
- Bathed large number of animals during each shift.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Taught animals sit, stay and other basic commands.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Recognized by management for providing exceptional customer service.
Dog Trainer Apprentice
Zoom Room
Appleton
10.2024 - 12.2024
- Assisted in training dogs using positive reinforcement techniques.
- Supported lead trainers during group classes and private sessions.
- Observed dog behavior to identify training needs and progress.
- Maintained clean and safe training environments for dogs and clients.
- Prepared training equipment and materials for sessions and events.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Demonstrated proper use of positive reinforcement methods including clicker training and treats.
- Assisted experienced trainers in the implementation of basic obedience training techniques.
Receptionist
Milton Veterinary Clinic
Milton
03.2023 - 09.2024
- Managed appointment scheduling using veterinary practice management software.
- Greeted clients and pets, ensuring a welcoming atmosphere.
- Processed patient records, maintaining confidentiality and accuracy.
- Coordinated communication between veterinarians and pet owners effectively.
- Maintained clean and organized reception area for efficient workflow.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
Education
High School Diploma -
Parker High School
Janesville, WI06-2013
Skills
- Animal handling expertise
- Team leadership
- Canine grooming
- Feline grooming
- Customer service
- Service-oriented mindset
- Organization skills
- Positive and professional
Hobbies
- Maintain a home vivarium collection including crested geckos and leopard geckos, with a focus on proper husbandry, habitat design, and species-specific enrichment.
- Design and manage fresh water aquariums, balancing aquatic ecosystems through regular testing, water cycling, and population health monitoring.
- Cultivate a variety of houseplants, terrarium plants, and aquatic species , maintaining appropriate humidity, lighting, and soil conditions.
Timeline
Dog Trainer Apprentice
Zoom Room
10.2024 - 12.2024
Receptionist
Milton Veterinary Clinic
03.2023 - 09.2024
Manager and Head Groomer
Bubbles and Bows
06.2014 - 07.2025
High School Diploma -
Parker High School