SAMANTHA WALLIS
Peoria
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
9
9
years of professional experience
Work History
GENERAL MANAGER
Express Smoke Shop
Chillicothe
05.2022 - Current
- Oversaw daily operations and ensured efficient workflow.
- Created schedules and monitored payroll, ensuring adherence to budget constraints.
- Established and maintained effective communication with staff to enhance operational efficiency.
- Resolved customer complaints promptly, fostering positive relationships and customer loyalty.
- Analyzed sales trends to inform purchasing decisions and stock levels.
- Trained employees on duties, policies and procedures.
MEDICAL OFFICE ASSISTANT
UnityPoint Clinic Family Medicine
Bartonville
02.2020 - 05.2022
- Maintained accurate medical records by updating patient information and efficiently filing documentation to support patient care.
- Communicated with healthcare providers and patients to ensure seamless coordination of care and address any inquiries.
- Coordinated patient appointments by scheduling, rescheduling, and confirming to ensure optimal patient flow.
- Assisted physicians during exams and procedures, organized patient charts, and upheld confidentiality to enhance patient experience.
- Experienced in performing phlebotomy, EKGs, and other diagnostic tests.
- Proven ability to communicate effectively with patients, provide empathetic care, and prioritize tasks.
CERTIFIED NURSE ASSISTANT
Washington Senior Living
Washington
01.2018 - 02.2020
- Monitored vital signs and reported any significant changes to nursing staff.
- Collaborated with healthcare team to develop and implement personalized care plans for patients.
- Facilitated daily living activities for elderly patients, enhancing comfort and dignity during bathing, dressing, and feeding.
- Delivered emotional support and companionship to patients, fostering a sense of security and well-being during long-term stays.
- Ensured a clean and organized environment, promoting patient safety and effective infection control measures.
PATIENT CARE TECHNICIAN
OSF St. Francis Medical Center
Peoria
03.2017 - 04.2018
- Monitored vital signs and assisted with daily living activities to enhance patient comfort and safety.
- Collaborated with healthcare team to deliver compassionate, effective care, improving overall patient experience.
- Facilitated patient admissions, discharges, and transfers to ensure seamless transitions and continuity of care.
- Proficient in managing and organizing medical records using electronic health record systems.
- Experienced in ensuring compliance with privacy laws and regulations by maintaining confidentiality of medical records.
Education
HIGH SCHOOL DIPLOMA -
Washington Community High School
Washington, IL05-2017
Skills
- Operations management
- Financial management
- Payroll administration
- Customer service
- Organizational skills
- Attention to detail
- Problem solving
- Communication skills
- Data analysis
Timeline
GENERAL MANAGER
Express Smoke Shop
05.2022 - Current
MEDICAL OFFICE ASSISTANT
UnityPoint Clinic Family Medicine
02.2020 - 05.2022
CERTIFIED NURSE ASSISTANT
Washington Senior Living
01.2018 - 02.2020
PATIENT CARE TECHNICIAN
OSF St. Francis Medical Center
03.2017 - 04.2018
HIGH SCHOOL DIPLOMA -
Washington Community High School