Samantha Thompson
KIRKLAND
Summary
Detail-oriented and dependable professional currently enrolled in a Health Information Technology Associate Degree program and pursuing Medical Billing and Coding certification. Possesses foundational knowledge of ICD-10-CM, CPT, and HCPCS coding, along with strong skills in accuracy, compliance, and healthcare documentation. Brings experience in customer service, animal care, and retail environments, demonstrating strong communication, time management, and adaptability. Motivated to transition into healthcare administration and contribute to efficient, compliant, and high-quality patient care support.
Overview
7
7
years of professional experience
Work History
Horse Groom
JR Performance Horses
03.2023 - 01.2024
- Groomed and maintained horses to ensure optimal health and appearance.
- Assisted in feeding, watering, and exercising horses according to established schedules.
- Prepared horses for training sessions by properly tacking up and ensuring comfort.
- Monitored horse behavior and reported any signs of distress or illness to management.
- Tacked up horses to increase control over movements.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
Equine Caretaker
Applewood Ranch
10.2020 - 03.2023
- Provided daily care and maintenance for horses, ensuring health and well-being.
- Monitored equine behavior and physical condition, reporting concerns to management promptly.
- Maintained cleanliness of stalls and paddocks, promoting a safe environment for horses.
- Assisted in training sessions, reinforcing techniques to improve horse responsiveness.
- Developed feeding schedules tailored to individual horse needs, enhancing nutrition efficiency.
- Monitored horse behavior closely to identify any potential health issues or changes in temperament.
- Developed positive relationships with clients by addressing concerns promptly, leading to increased client retention rates over time.
Pet Care Associate
PetSmart
08.2019 - 10.2022
- Supervised daily operations in pet care department, ensuring high standards of animal welfare.
- Trained new associates on best practices for pet handling and customer service excellence.
- Managed cash register, ensuring accurate cash handling and balance.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bartender
Cash Cabana
10.2019 - 03.2020
- Prepared and served a wide range of cocktails, ensuring quality and consistency.
- Managed inventory levels, ordering supplies to maintain optimal stock.
- Trained new staff on cocktail preparation and customer service standards.
- Monitored bar operations, ensuring compliance with health and safety regulations.
Merchandiser
SAS
06.2017 - 08.2019
- Improved overall store presentation through strategic layout design and effective signage placement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Customer Service Cashier
Blain's Farm & Fleet
10.2016 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring high satisfaction levels.
- Managed cash register operations, maintaining accuracy in cash handling.
- Trained new cashiers on procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Health Information Technology Associates - Medical Billing And Coding
DeVry University
Naperville, IL09-2027
No Degree - General Studies
Kishwaukee College
Malta06-2024
GED -
Kishwaukee College
Malta11-2022
Skills
- Horse handling
- Herd management
- Stall cleaning
- Customer service
- Patience and empathy
- Written and verbal communication
- Order taking
- Cash register systems
- Product restocking
- Product knowledge
- Refunds and exchanges
- Complex Problem-solving
- Issue resolution
Timeline
Horse Groom
JR Performance Horses
03.2023 - 01.2024
Equine Caretaker
Applewood Ranch
10.2020 - 03.2023
Bartender
Cash Cabana
10.2019 - 03.2020
Pet Care Associate
PetSmart
08.2019 - 10.2022
Merchandiser
SAS
06.2017 - 08.2019
Customer Service Cashier
Blain's Farm & Fleet
10.2016 - 06.2017
Health Information Technology Associates - Medical Billing And Coding
DeVry University
No Degree - General Studies
Kishwaukee College
GED -
Kishwaukee College