Samantha Sizemore
Chicago
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
13
13
years of professional experience
Work History
operation supervisor
UPS
09.2020 - Current
- Conducted regular audits of operational systems for accuracy, completeness, and compliance with established policies
- Developed and implemented strategies for streamlining operations, resulting in increased efficiency and cost savings
- Created detailed reports on operational performance that informed decision making at all levels of the organization
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in .work
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
Shift Manager
Potbelly
05.2012 - 12.2020
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Maintained a safe work environment by enforcing company policies and procedures
- Ensured compliance with food safety regulations and quality standards
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Conducted daily walkthroughs of the store, identifying potential risks or hazards
- Prepared and submitted daily reports to management
- Created staff teams and delegated work tasks to increase productivity
Education
Associate of science - Business Administration
Colorado Technical University
Colorado Springs, CO11.2023
Skills
- Product Specifications
- Regulatory Compliance
- Motivational Leadership
- Quality Assurance
- Customer Care
- Safety Awareness
- Organizational Structuring
- Customer Satisfaction
- Employee training
Timeline
operation supervisor
UPS
09.2020 - Current
Shift Manager
Potbelly
05.2012 - 12.2020
Associate of science - Business Administration
Colorado Technical University
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