Samantha Rosemond
Kankakee,IL
Summary
I absolutely Loved this job. Had to leave due to family issues, otherwise I would still be there.
Experienced with patient care coordination, ensuring seamless service delivery. Utilizes team management skills to enhance operational workflows. Track record of improving patient satisfaction through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Patient Services Manager
Riverside Medical Center, Inc.
04.2024 - 08.2025
- Developed strong relationships with insurance providers to expedite claims processing, reducing financial stress on patients.
- Streamlined patient flow by optimizing appointment scheduling and resource allocation.
- Reduced wait times for patients with effective utilization of staff and resources.
- Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in improved outcomes.
- Enhanced staff performance through regular training and effective communication methods.
- Improved employee morale by fostering a positive work environment that encouraged teamwork and open communication among staff members.
- Ensured timely completion of administrative tasks, including billing, insurance verification, and record management.
- Improved patient satisfaction by implementing efficient check-in and scheduling processes.
- Evaluated staff performance regularly, identifying areas for improvement and implementing targeted development plans.
- Proactively addressed potential conflicts or issues between patients, families, and healthcare providers to maintain a harmonious working environment.
- Facilitated constructive feedback sessions with both patients and staff members to identify areas needing improvement within the facility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed highly effective communication, interpersonal, and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Deli Associate
Walmart
03.2023 - 04.2024
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
Manager
McDonald's
11.2021 - 09.2022
- I was a shift manager. I usually did closes but my availability was and still is completely open. I love working in the fast food/customer service industry and working for McDonald's. This place in particular felt like a family to me.
- Supervised Crew members
- Handled opening and closing of restaurant
- Balanced tills
- Cleaned restaurant
- Managed day-to-day operations
Crew Member
McDonald's
01.2021 - 04.2021
- Drive Thru
- Cashier
- Front Counter
Cashier
5star Wings
06.2018 - 10.2020
- Assistant Manager
- Cook
- Prep
- Cashier
- Server
- Inventory
- Dishwasher
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Customer Service
Culver's
08.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Moe's Southwest Grill
10.2018 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Drive Thru Operater/ Cashier
Steak N Shake
11.2017 - 03.2018
- Cook
- Prep
- Cashier
- Server
- Inventory
- Dishwasher
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or timeliness of service delivery.
- Advanced customer to window quickly to efficiently move drive-thru line and promptly handle next customer.
- Operated and maintained food and drink equipment and cash register properly and safely to prevent costly malfunctions.
- Adhered to safety protocols while operating drive-thru equipment, minimizing accidents or injuries.
Sales Associate
Carson Pirie Scott
10.2016 - 11.2016
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Warehouse Worker
MARS
09.2016 - 10.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Consistently lifted materials weighing as much as 60 pounds.
Warehouse Worker
Clorox
11.2014 - 01.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
High school or equivalent -
Mott Adult High School
Flint, MI05.2014
Skills
- Fast Food (8 years)
- Customer Service (8 years)
- Team Member (8 years)
- Food Service (8 years)
- Food Prep (8 years)
- Care giving (4 years)
- Cashier (8 years)
- Food Safety (6 years)
- Assistant Manager Experience (5 years)
- Serving Experience (3 years)
- Meal Preparation (6 years)
- Retail Sales (2 years)
- Cooking (6 years)
- Kitchen Experience (8 years)
- Home Care (3 years)
- Cleaning Experience (2 years)
- Cash Handling (8 years)
- Laundry (1 year)
- POS
- Food Handling (8 years)
- Senior Care (2 years)
- Guest Services (8 years)
- Merchandising
- Host/Hostess (3 years)
- Personal Assistant Experience (1 year)
- Hospice Care (1 year)
- Restaurant experience (8 years)
- Supervising experience (4 years)
- Sales
- Leadership
- Shift Management (4 years)
- Patient relations
- Office management
- Productivity improvement
- Payment collection
- Team management
- HIPAA compliance
- Effective written and verbal communication
- Effective problem solving
- New staff training
- Time management
- Multitasking
- Customer service
Assessments
- Customer focus & orientation — Proficient
- July 2021
- Responding to customer situations with sensitivity
- Full results: Proficient
- Work motivation — Proficient
- Level of motivation and discipline applied toward work
- Food safety — Proficient
- Knowledge of proper food and equipment handling safety measures
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Patient Services Manager
Riverside Medical Center, Inc.
04.2024 - 08.2025
Deli Associate
Walmart
03.2023 - 04.2024
Manager
McDonald's
11.2021 - 09.2022
Crew Member
McDonald's
01.2021 - 04.2021
Cashier/Customer Service
Culver's
08.2019 - 11.2019
Assistant Manager
Moe's Southwest Grill
10.2018 - 12.2018
Cashier
5star Wings
06.2018 - 10.2020
Drive Thru Operater/ Cashier
Steak N Shake
11.2017 - 03.2018
Sales Associate
Carson Pirie Scott
10.2016 - 11.2016
Warehouse Worker
MARS
09.2016 - 10.2016
Warehouse Worker
Clorox
11.2014 - 01.2015
High school or equivalent -
Mott Adult High School
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