Samantha Rick
Lake in the Hills,IL
Summary
Knowledgeable advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Patrick Hyundai
02.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responsibilities include verifying customers current information for internal survey system, up to 30 follow up calls emails and texts, ensuring finalized paperwork is acceptable for warranty purposes, etc
- In my time here I have always achieved the goals set for me. I consistently meet or exceed my ELR ($149.60) and hours per RO (1.8) goal.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by up-selling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Parts Manager
Hyudai of Palatine
02.2022 - 02.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service manager to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided timely, insightful and accurate reports to upper management.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets for 4 employees.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
Parts Manager
Rosen Hyundai and Genesis
08.2019 - 02.2022
- My responsibilities included managing and balancing inventory, placing all orders, checking and verifying parts availability, contacting customers when parts arrive or on backorder, maintaining entire parts department and contents of, core returns, any and all other returns, submitting claims, and training and directing employees
- I am also responsible for the invoicing and purchase orders issued
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated schedules for 3 employees, and trained and educated them on how to be successful in this field.
Service Advisor
Rosen Hyundai and Genesis
06.2017 - 03.2020
- As a part time night and weekend service advisor it was my responsibility to assist in all aspects of service
- Duties included answering phones, making appointments, receiving and writing up customer vehicles upon arrival into service, dispatch of tickets to technicians, closing warranty and customer pay repair orders, adding coupons, customer complaint resolution, selling recommended work, providing detailed inspections and an explanation to go along with them, and opening and closing the store
- I have been with Rosen for6½ years, and have worked most of the available positions
- I work with CDK for parts and service and am familiar with both
- Since taking over as parts manager I have reduced obsolescence greatly while bringing inventory to proper levels and increasing the stock of fast-moving parts to better accommodate our customers
- Maintained high customer satisfaction standards to meet or exceed targets.
Parts Counterperson
Rosen Hyundai and Genesis
04.2015 - 08.2019
- Job includes checking in and receiving orders, stocking shelves, helping phone and over the counter customers 25+ per day, coordinating delivery for local shops, maintaining scrap list and warranty area, verifying all parts ordered are in, pulling and arranging orders for technicians based on daily appointments, tagging and arranging special order parts, and general customer service
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
Education
High School Diploma -
Grant Park High School
Grant Park, IL01.2007
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Goal-oriented mindset
COMMUNICATION
Working in a dealership has helped me develop my communication and team work skills over the past several years. A big part of my job is communication. Keeping customers informed and updated , as well as communication with technicians and the parts department is the most important aspect of my day to day responsibilities. Daily I provide follow up calls to my customers informing them on the status of their vehicles and estimated time of arrival for parts if required. I follow up with parts through the internal messaging system and obtain updated estimated time of arrival on any ordered parts. I speak with technicians working on repairs for me daily getting updates on the progress and completion, especially on the bigger jobs like engines, which we see a lot of at Hyundai.
LEADERSHIP
Being a leader and helping people to learn and grow is very important to me. It was not so long ago that my first parts manager took me in and taught me everything he knew and without that knowledge and training I would not be where I am today. Taking over as manager myself allowed me to do the same for others. The first employee I trained is now a service manager at Happy Hyundai of Libertyville. I believe given the right tools anyone can do well and excel. I multi-task very well, so a fast-paced demanding job is just perfect for me.
Certification
I have achieved platinum master certification through Hyundai.
Timeline
Service Advisor
Patrick Hyundai
02.2023 - Current
Parts Manager
Hyudai of Palatine
02.2022 - 02.2023
Parts Manager
Rosen Hyundai and Genesis
08.2019 - 02.2022
Service Advisor
Rosen Hyundai and Genesis
06.2017 - 03.2020
Parts Counterperson
Rosen Hyundai and Genesis
04.2015 - 08.2019
High School Diploma -
Grant Park High School
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