Samantha Reddice
Tinley Park,IL
Summary
Successful Customer Service Coordinator with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic at handling difficult situations through resourcefulness and adaptability. History of increasing customer satisfaction and driving improvements to service quality. Proficient in EDI, 3PL, and RWI software. Knowledgeable on multiple appointment websites. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator Captain
Total Quality Logistics Inc.
08.2023 - 04.2024
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Customer Service Coordinator II
Total Quality Logistics Inc.
03.2021 - 07.2023
- Coordinates appointments for multiple sales brokers
- Build loads for my brokerage team in advance
- Provides updates to our customers twice a day for accurate status
- Sells loads to carriers to make a profit for sales brokers
- Dispatches loads to multiple carriers
- Updates multiple different logistics websites
- Talks to trucking companies twice daily to get updates
- Helps any sales brokers who need help
Route Manager/ Maid
Molly Maids
01.2020 - 03.2021
- Responsible for paperwork in the morning and after our shift
- Cleaning houses to customers request
- Responsible for navigating to customers' houses
- Forming business relationships with customers to ensure that all needs were met.
Crew Leader/ Maid
Queens Of Clean
03.2019 - 01.2020
- Responsible for getting all supplies ready that we needed for the day
- Responsible for filling out the end of day/ shift paperwork
- Driving to and from customers houses
- Cleaning houses and businesses to customers request and double checking employees work to make sure it was up to standard.
Groomers Assistant
Midwest Animal Hospital
02.2018 - 03.2019
- Assisted groomers with nail cuts, hair cuts, and ear cleaning
- Responsible for bathing and drying all pets.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Member Service Associate
Sam's Club
09.2017 - 02.2018
- Responsible for opening and managing store memberships
- Opening up customer credit cards
- Fulfilling online orders
- Responsible for returns and answering any questions that customers had about the store or our products.
Associate
Aldi
07.2016 - 09.2017
- Stocking shelves using electric pallet jacks and handjacks
- Cashier, Responsible for counting my own drawer at the end of night to ensure all transactions were made correctly
- Customer Service, Responsible for making sure all questions were answered
- Unload trucks containing store ready products and supplies and put them out to floor.
Education
High School Diploma -
Oak Forest High School
Oak Forest05.2015
Skills
- High Customer Service Standards Adherence
- Employee Relationships
- Conflict Management
- Microsoft Excel
- Quote Preparation
- Exceptional Telephone Etiquette
- Negotiation Expert
- Effective Workflow Management
- Customer Service Excellence
- Payment Processing
- Account Management
Timeline
Customer Service Coordinator Captain
Total Quality Logistics Inc.
08.2023 - 04.2024
Customer Service Coordinator II
Total Quality Logistics Inc.
03.2021 - 07.2023
Route Manager/ Maid
Molly Maids
01.2020 - 03.2021
Crew Leader/ Maid
Queens Of Clean
03.2019 - 01.2020
Groomers Assistant
Midwest Animal Hospital
02.2018 - 03.2019
Member Service Associate
Sam's Club
09.2017 - 02.2018
Associate
Aldi
07.2016 - 09.2017
High School Diploma -
Oak Forest High School
Similar Profiles
Matthew LyonsMatthew Lyons
Logistics Account Executive at Total Quality Logistics Inc.Logistics Account Executive at Total Quality Logistics Inc.
Dakota HonakerDakota Honaker
Customer Service Representative at Total Quality Logistics (TQL)Customer Service Representative at Total Quality Logistics (TQL)
NICHOLAS COLLIERNICHOLAS COLLIER
Logistics Account Executive at Total Quality LogisticsLogistics Account Executive at Total Quality Logistics
Jalen CollierJalen Collier
Logistics Account Executive at Total Quality Logistics Inc.Logistics Account Executive at Total Quality Logistics Inc.
Kahley GavinKahley Gavin
Child and Adolescent Therapist at The Link and Option CenterChild and Adolescent Therapist at The Link and Option Center