SAMANTHA POTTER
Hospitality & Administrative Professional
Chicago
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands in high pressure environments. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Haworth
01.2025 - Current
- Set the standards for showroom operations and customer experience/hosting, including sharing best practices and benchmarking customer experience and hospitality.
- Supports showroom management that addresses the needs of each showroom in supporting sales, visiting Dealers, the A&D community, and customers.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Supervised inventory and placed orders to replenish low running supplies.
Front of House Manager
Club Lucky
07.2023 - 07.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
Server
Remingtons
10.2022 - 08.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Catering Manager
Bon Appetit Management Company
04.2022 - 09.2022
- Led internal catering operations for Uber Chicago office, executed marketing projects, and managed daily services and staff.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled catering scheduling, ordered food and planned events.
Server
The Madison Bar & Kitchen
06.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server Captain
CIRA
04.2019 - 03.2020
- Part of the opening staff for a Mediterranean restaurant within the Hoxton hotel, where I worked several private events in addition to serving.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
Floor Manager and Director of Marketing
Cavan
08.2018 - 04.2019
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
Education
Bachelor of Arts - Business & Arts Management
Columbia College
Chicago, United States 05.2001 - 05.2014
Skills
Supervision and leadership
Operations management
Marketing
Staff management
Decision Making
Adaptability
Communication Skills
Ability to Multitask
Office administration
Relationship building
Expense tracking
Talent acquisition
Timeline
Administrative Assistant
Haworth
01.2025 - Current
Front of House Manager
Club Lucky
07.2023 - 07.2024
Server
Remingtons
10.2022 - 08.2023
Catering Manager
Bon Appetit Management Company
04.2022 - 09.2022
Server
The Madison Bar & Kitchen
06.2021 - 06.2022
Server Captain
CIRA
04.2019 - 03.2020
Floor Manager and Director of Marketing
Cavan
08.2018 - 04.2019
Bachelor of Arts - Business & Arts Management
Columbia College
05.2001 - 05.2014