Samantha Overbay
Dupo
Summary
Detail-oriented Assistant Manager offers a progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Reliable house cleaner- enthusiastically pursuing opportunity to add immediate value to growing team and to give customer rapport. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time.
Overview
5
5
years of professional experience
Work History
House Cleaner
Two Ladies & A Bucket
03.2025 - Current
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Streamlined cleaning processes, resulting in time savings and improved workflow efficiency.
- Fostered positive relationships with clients through attentive service and communication skills.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Associate Manager
Sonic Drive Inn
01.2022 - 03.2025
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Facilitated development of staff by providing training, coaching, and feedback.
- Managed daily workflow of team members to meet organizational goals.
- Implemented customer service standards.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Swept and mopped floors.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in timely manner.
- Resolved conflicts between employees or customers in professional manner.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Sandwich Artist
SUBWAY®Restaurants
10.2020 - 01.2022
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Adhered strictly to cash handling policies and procedures.
- Monitored temperature of freezers and coolers throughout shift.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Assisted customers in choosing menu items by providing food complementing information.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Transported trash bags to designated disposal areas.
- Maintained cleaning equipment and materials in safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Education
Currently In College - Psychology
Southern Illinois University Edwardsville
Edwardsville, IL05-2027
High School Diploma -
Dupo High School
Dupo, IL05.2022
Skills
- Customer Rapport
- Sales
- Store Management
- Attention to Detail
- Problem-Solving
- Organization Skills
- Customer service
Timeline
House Cleaner
Two Ladies & A Bucket
03.2025 - Current
Associate Manager
Sonic Drive Inn
01.2022 - 03.2025
Sandwich Artist
SUBWAY®Restaurants
10.2020 - 01.2022
High School Diploma -
Dupo High School
Currently In College - Psychology
Southern Illinois University Edwardsville
Education
I am currently in college to get my bachelor's in psychology. I am expected to graduate in 2027.