Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Morris

Blue Island

Summary

Dynamic and results-driven Shift Leader at Shoe Carnival with a proven track record in cash management and effective team leadership. Enhanced customer satisfaction through strategic service improvements and optimized sales with innovative promotional strategies. Adept at multitasking and fostering a collaborative work environment, ensuring operational excellence and a positive shopping experience.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Shift Leader

Shoe Carnival
03.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Increased sales with introduction of promotional strategies that attracted more customers.

Cashier

Taco Bell
04.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Learned duties for various positions and provided backup at key times.

Cashier

The Submarine Port
04.2022 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

High School Diploma -

Bremen High School
15203 Pulaski Rd, Midlothian, IL 60445
05-2023

Skills

  • Optimistic mindset
  • Cash management
  • Effective team leadership
  • Creative solution development
  • Strategic goal management
  • Effective verbal and written communication
  • Collaborative team leadership
  • Strategic networking skills
  • Proficient in prioritizing tasks
  • Attentive listening
  • Strong organizational abilities
  • Effective multitasking

Timeline

Shift Leader

Shoe Carnival
03.2023 - Current

Cashier

The Submarine Port
04.2022 - 05.2022

Cashier

Taco Bell
04.2021 - 10.2022

High School Diploma -

Bremen High School

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Samantha Morris