Samantha Metz
Galena
Summary
Dynamic Assistant General Manager with a proven track record at Country Inn & Suites, enhancing operational efficiency and elevating customer satisfaction. Excelled in staff development and CRM, significantly boosting team performance and client relations. Skilled in Microsoft Office and adept at fostering positive employee relations, demonstrating exceptional leadership and strategic planning abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Country Inn & Suites
09.2018 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Checked guests in and out of the facility and interacted with them to ensure they had a pleasant stay.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
Assistant General Manager
Palace Campground
04.2014 - 07.2018
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Checked guests in and out of the facility and interacted with them to ensure they had a pleasant stay.
Caregiver
Help at Home
03.2013 - 10.2013
Education
Associate Of Arts - Business Management
Northeast Iowa Community College
Peosta, IA01.2017
High School Diploma - General Studies
Galena High School
Galena05.2010
Skills
- Staff management
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Employee scheduling
- Customer relationship management (CRM)
- Human resources
- Strategic planning skill
- Customer service
- Effective leader
- Relationship building
- Proficient in Microsoft word and excel
Certification
Completed Jo Daviess County Leadership Forum at Highland Community College
Timeline
Assistant General Manager
Country Inn & Suites
09.2018 - Current
Assistant General Manager
Palace Campground
04.2014 - 07.2018
Caregiver
Help at Home
03.2013 - 10.2013
Completed Jo Daviess County Leadership Forum at Highland Community College
Associate Of Arts - Business Management
Northeast Iowa Community College
High School Diploma - General Studies
Galena High School
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