Samantha Matuszewski
Normal
Summary
Operations management professional with a proven track record in enhancing team performance and achieving operational objectives. Expertise in time management and food safety practices, leading to improved customer service outcomes. Demonstrated ability to streamline processes and drive efficiency in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Bus Driver
First Student
Normal
08.2025 - Current
- Operated school bus safely and efficiently for daily student transport.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety.
- Communicated effectively with students and parents regarding schedules and safety rules.
- Managed student behavior during transit to ensure safety and comfort for all passengers.
- Reported maintenance issues promptly to ensure bus reliability.
- Assisted students in boarding and exiting the bus safely at stops.
- Adjusted routes based on current traffic conditions.
- Transported students to school promptly, adhering to assigned route schedule to support timely arrivals.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Monitored and enforced bus rules consistently to promote a respectful and safe riding environment.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Followed schedules and routes to maintain timely arrivals and departures.
- Followed all safety protocols when transporting students with special needs or disabilities.
Store Manager
Circle K
Normal
03.2024 - 03.2025
- Managed daily operations and staff scheduling for efficient store performance.
- Oversaw inventory management, ensuring product availability and organization.
- Trained new employees on customer service standards and store procedures.
- Maintained cleanliness and organization of store environment for customer safety.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Collaborated with suppliers to coordinate timely deliveries and stock replenishment.
- Monitored sales trends to adjust inventory levels according to demand changes.
Store Manager
Popeyes Chicken
Normal
04.2024 - 01.2025
- Managed daily operations and staff scheduling for efficient store performance.
- Oversaw inventory management, ensuring product availability and organization.
- Trained new employees on customer service standards and store procedures.
- Implemented promotional displays to increase product visibility and drive sales.
- Maintained cleanliness and organization of store environment for customer safety.
- Resolved customer inquiries and issues, enhancing customer satisfaction and loyalty.
- Collaborated with suppliers to ensure timely deliveries and efficient stock replenishment.
- Monitored sales trends to adjust inventory levels according to demand changes.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager
Taco Bell
Pontiac
04.2011 - 10.2020
- Managed daily operations and staff scheduling to optimize store performance and enhance customer experience.
- Oversaw inventory management, ensuring product availability and organization.
- Trained new employees on customer service standards and store procedures to ensure high-quality service.
- Implemented promotional displays to increase product visibility and drive sales.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Maintained cleanliness and organization of store environment for customer safety.
- Collaborated with suppliers to coordinate timely deliveries and stock replenishment.
- Monitored sales trends to adjust inventory levels according to demand changes.
- Recruited, trained and supervised new employees.
Education
Associate of Arts - Baking And Pastry
Auguste Escoffier School of Culinary Arts
Online 07-2025
Skills
- Child safety awareness
- Safety procedures
- Customer service
- Time management
- Team collaboration
- Food safety practices
- Inventory management
Certification
- serv safe
Timeline
School Bus Driver
First Student
08.2025 - Current
Store Manager
Popeyes Chicken
04.2024 - 01.2025
Store Manager
Circle K
03.2024 - 03.2025
Store Manager
Taco Bell
04.2011 - 10.2020
Associate of Arts - Baking And Pastry
Auguste Escoffier School of Culinary Arts