SAMANTHA MATA

Exploring diverse areas of work by adapting to new routines.

Learning how to operate the basics of the machines.

Conducted trial runs on products to guarantee optimal performance.

Engaged customers effectively to discuss product information.

Clarified customer-provided details for accurate order delivery.

Ensured timely delivery of high-quality service for enhanced customer satisfaction. I was recognized as a trusted shopper and became personnel shopper for many customers.

Gained expertise in operating versatile machinery for production.

Palletized orders, maintained accurate records of order contents and quantities.

Trained new employees on operating the machines.

Processed and shipped orders with regular adherence to routine schedules.

Enhanced shipment efficiency through strategic alignment of employee strengths with guidelines required

I was trained to be a team lead. I Assigned daily tasks and roles for efficient workflow among employees. I resolved operational challenges to prevent interrupted routine operations.

Lead the team to complete task efficiently

Executed order fulfillment tasks according to prescribed protocols.

Facilitated language comprehension for better coordination among team members.

• Maintained accurate records of inventory levels, including tracking supplies and ordering new materials when needed
• Implemented effective strategies for reducing inventory waste, increasing accuracy, and improving efficiency
• Collaborated with multiple departments to ensure proper distribution of supplies throughout the organization

• Picked customer orders, reviewing for correct number and type of product to eliminate errors
• Collaborated with other team members to meet production goals on time
• Hand-selected and packed orders for shipment according to customer specifications
• Rotated between jobs to pull items, pack items, and load pallets
• Inspected items for defects prior to packing them for shipment
• Utilized RF scanners to track shipments and ensure accuracy of order fulfillment
• Followed company policies regarding returns, refunds, damaged goods
• Organized and labeled inventory for easy identification and retrieval
• Demonstrated strong problem-solving skills when dealing with unexpected issues or discrepancies
• Took inventory and examined merchandise to identify items to be reordered and replenished

• Greeted customers warmly and offered assistance
• Helped customers find and select products
• Kept work area clean, organized and free of clutter at all times
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers
• Handled customer complaints and inquiries in a courteous and efficient manner
• Assisted with training and mentoring new team members
• Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally