Samantha Miller
Countryside
Summary
Experienced healthcare operations leader with 8+ years in the fertility space, specializing in revenue cycle management, insurance workflows, and patient-centered administration. Proven track record in leading billing teams, supporting system integrations, and driving process improvements that enhance efficiency and financial performance. Highly organized, solutions-focused, and known for strengthening team collaboration while improving the patient experience. Seeking to grow into senior leadership roles within mission-driven healthcare organizations.
Overview
7
7
years of professional experience
Work History
Head Coach
Sam Miller Coaching
04.2024 - Current
- Design and deliver individualized fitness programs tailored to clients’ goals, physical limitations, and lifestyles
- Leverage nutrition knowledge and supplement protocols to support optimal wellness outcomes
- Utilize platforms such as MyFitnessPal, WhatsApp, and Loom for enhanced client accountability
- Create educational content and manage brand visibility through digital marketing and social media
- Apply a holistic coaching philosophy focused on long-term health and root-cause resolution
- Conduct movement assessments to improve form, reduce injury risk, and elevate performance
Associate Director of Billing
Kindbody
12.2022 - 07.2024
- Directed weekly team meetings to enhance communication and process improvements
- Acted as liaison between front-end and back-end revenue cycle teams
- Analyzed denial trends and payer behavior to optimize revenue capture
- Contributed to nationwide EMR Cutover Project and billing template enhancements
- Developed SOPs for Clinical and Billing departments, focusing on coding and pricing accuracy
- Initiated projects that increased automation, improved reimbursement, and reduced claim rejections
- Partnered with Legal and Credentialing teams for consistent billing practices across markets
- Earned two “I Own It” Awards and helped lead Kindbody’s first clean billing system close
Billing Manager
01.2022 - 12.2022
- Oversaw day-to-day billing operations and supervised coding accuracy and timely submissions
- Collaborated with clinical teams to streamline billing workflows and ensure compliance
- Led onboarding and created a training hub for new billing staff
- Aligned billing practices during organizational mergers and expansions
- Managed team scheduling, timecards, and performance evaluations
Lead Billing Specialist
Vios Fertility Institute
09.2020 - 12.2021
- Managed team schedules, mentored new hires, and improved documentation workflows
- Led coding accuracy checks and weekly billing meetings
- Continued with Billing Specialist Functions
Billing Specialist
10.2018 - 09.2020
- Handled insurance claims with accurate demographic, coding, and authorization data
- Audited documentation and collaborated with clinic teams to reduce billing errors
Patient Coordinator
01.2018 - 10.2018
- Supported intake, scheduling, and administrative functions in a high-volume fertility clinic
- Maintained accurate EMR records and ensured HIPAA compliance
- Assisted in insurance verification and facilitated billing inquiries for enhanced patient service.
Education
Bachelor of Health Science -
University of Missouri
Columbia, MO05-2017
Skills
- Revenue Cycle Management
- Medical Coding & Documentation
- EMR Optimization & System Cutovers
- SOP Development & Implementation
- Team Leadership & Cross-Functional Collaboration
- Client Experience & Retention
- Social Media Marketing
- Project & Time Management
Timeline
Head Coach
Sam Miller Coaching
04.2024 - Current
Associate Director of Billing
Kindbody
12.2022 - 07.2024
Billing Manager
01.2022 - 12.2022
Lead Billing Specialist
Vios Fertility Institute
09.2020 - 12.2021
Billing Specialist
10.2018 - 09.2020
Patient Coordinator
01.2018 - 10.2018
Bachelor of Health Science -
University of Missouri
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