Samantha Lyons
Chicago
Summary
Detail-oriented professional with expertise in patient coordination, claims processing, and benefits verification. Committed to providing exceptional customer service while ensuring compliance with regulations in fast-paced healthcare environments.
Overview
3
3
years of professional experience
Work History
Patient, Benefits & Medicaid Specialists
My Own Doctor LLC
Chicago
01.2025 - Current
- Conducted high-volume outbound calls to Aetna and market insurance patients to schedule appointments, inform them of new benefits, and invite them to use My Own Doctor's healthcare platform.
- Served as a primary point of contact for patients accessing telehealth services, supporting onboarding, scheduling, and ongoing care coordination
- Coordinated virtual appointments
- Documented patient interactions in EHR systems with attention to accuracy and compliance
- Provided support in resolving patient issues related to Medicaid services and claims.
- Providing satisfactory customer service to patients from different populations with empathy and respect.
- Conducted GAD-7, PHQ-9, SDOH and health risk assessments to support social workers, therapist and doctors for upcoming appointments.
- Scheduled primary care, behavoral health and therapy telehealth visits based on provider availibility.
- Update patient demographics in EHR portal, maintaining records with HIPPA confidentiality and digital documentation.
- Performed monthly follow-up outreach to patients previously serviced and tracked patient engagement outcomes.
Patient Registrar/Receptionist
UI Health
Chicago
01.2023 - 12.2024
- Registered patients by collecting personal and insurance information efficiently.
- Completed admission and discharge process.
- Aided patients with financial assistance and took payments
- Scheduled appointments in person and on the phone.
- Collected co-pays and deductibles
- Verified patient eligibility and insurance coverage before appointments.
- Provided customer service to a diverse population.
- Managed patient records in electronic health record systems accurately.
- Assisted patients with completing necessary forms and documentation promptly.
- Coordinated appointment scheduling with various medical departments effectively.
- Provided excellent customer service in a fast-paced healthcare environment consistently.
- Ensured compliance with privacy regulations during patient interactions diligently.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
Education
Associate of Science - Health Science Administration, BA
Roosevelt University
Chicago, IL05-2028
Skills
- Patient coordination
- Electronic health records
- Appointment scheduling
- Customer service
- Claims processing
- Benefits verification
Timeline
Patient, Benefits & Medicaid Specialists
My Own Doctor LLC
01.2025 - Current
Patient Registrar/Receptionist
UI Health
01.2023 - 12.2024
Associate of Science - Health Science Administration, BA
Roosevelt University