Samantha Lee
Hoffman Estates
Summary
Recent Bachelor of Science in Nursing graduate with over 600+ hours of diverse clinical experience across medical-surgical, pediatric, maternal, mental health, and rehabilitation settings. Strong background in healthcare operations, patient access, and medical billing within hospital and clinical environments. Passionate about delivering safe, patient-centered care, utilizing clinical judgment, and collaborating with interdisciplinary teams to improve patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Billing Specialist / Accounts Receivable
Northwestern Dental Group
Niles, IL
11.2018 - Current
- Delivered accurate and timely billing information, enhancing revenue collection processes and reducing payment delays.
- Coordinated with insurance providers to resolve discrepancies, improving claim approval rates and reducing denials.
- Managed patient accounts by verifying insurance eligibility, ensuring seamless billing operations and client satisfaction.
- Analyzed billing data to identify trends, implementing process improvements that enhanced overall financial performance.
- Oversaw the timely submission of claims, reducing outstanding balances and optimizing cash flow management practices.
- Reviewed patient statements for accuracy, addressing inquiries promptly to maintain high levels of patient trust.
Patient Access Representative
Northwest Community Hospital
Arlington Heights, IL
01.2018 - 11.2018
- Coordinated patient registration processes, enhancing the efficiency of appointment scheduling and insurance verification procedures.
- Managed comprehensive patient data entry into electronic health records, ensuring accuracy and compliance with regulations.
- Conducted insurance eligibility verifications, minimizing claim denials and expediting reimbursement timelines for services rendered.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Education
Medical Assistant Diploma - Medical Assistant
Everett Community College
Skokie, IL10-2008
Bachelor of Science - Nursing (BSN)
Chamberlain University College of Nursing
Addison, IL05-2026
Skills
- Patient care
- EHR systems
- Communication
- Time management
- Insurance knowledge
- HIPAA compliance
- Problem-solving
- Customer service
Certification
- Registered Nurse (RN), State of Illinois- Pending
- Basic Life Support (BLS), American Heart Association
- CPR Certified
- HIPAA Compliant
Timeline
Dental Billing Specialist / Accounts Receivable
Northwestern Dental Group
11.2018 - Current
Patient Access Representative
Northwest Community Hospital
01.2018 - 11.2018
Medical Assistant Diploma - Medical Assistant
Everett Community College
Bachelor of Science - Nursing (BSN)
Chamberlain University College of Nursing
CLINICAL EXPERIENCE
- The Moorings of Arlington Heights, Arlington Heights, IL — Fundamentals — Rehabilitation
- OSF Saint Anthony Medical Center, Rockford, IL — Med-Surg I & II — Med-Surg Unit
- UChicago Medicine Comer Children’s Hospital, Chicago, IL — Pediatric — Pediatric Med-Surg
- Saint Joseph Hospital, Elgin, IL — Mental Health — Mental Health Unit
- Advocate Condell Medical Center, Libertyville, IL — Complex Nursing — Ortho Med-Surg Unit
- Northwestern Medicine Prentice Women’s Hospital, Chicago, IL — Maternal Nursing — Labor & Delivery
- Alden Poplar Creek Rehab, Hoffman Estates, IL — Community Nursing — Rehabilitation
- Ascension Living Casa Scalabrini Village, Northlake, IL — Capstone — Rehabilitation
CLINICAL SKILLS
- Patient assessment and vital sign monitoring
- Medication administration safety (6 rights)
- EHR documentation (Epic)
- Patient education and discharge planning
- Interdisciplinary collaboration
- Prioritization and clinical judgment