Samantha Kutz
Highland,Illinois
Summary
Dynamic medical receptionist with extensive experience at Rosenthal Optometric, excelling in patient scheduling and insurance verification. Proven ability to enhance patient flow and foster strong relationships, ensuring compliance with HIPAA regulations. Skilled in EMR systems and adept at multitasking, contributing to a positive and efficient healthcare environment.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Rosenthal Optometric
04.2018 - Current
- Greeted patients and managed front desk operations for a welcoming environment.
- Scheduled appointments using electronic medical records system to optimize patient flow.
- Answered phone inquiries, providing accurate information about services offered.
- Verified patient insurance details to ensure compliance with billing requirements.
- Collaborated with healthcare team to streamline communication and improve patient care.
- Managed incoming correspondence, prioritizing urgent requests for timely responses.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Receptionist
Greenville Hearing Center
06.2015 - 09.2016
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Oversaw inventory management for office supplies, reducing overhead costs through effective ordering strategies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
No Degree - Medical Billing And Coding
St. Louis Community College
St Louis, MO05-2016
Skills
- Front desk operations
- Courteous telephone interactions
- Coordinated scheduling expertise
- Experienced in medical terminology usage
- Scheduling efficiency in healthcare
- Patient registration
- HIPAA compliance
- Scheduling and managing appointments
- Insurance verification
- Payment collection
- EMR/EHR system utilization
- Referral verification
- Medical office procedures
- Co-payment collection
Timeline
Medical Receptionist
Rosenthal Optometric
04.2018 - Current
Receptionist
Greenville Hearing Center
06.2015 - 09.2016
No Degree - Medical Billing And Coding
St. Louis Community College
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