Samantha Kluk
Chicago,IL
Summary
Results-driven program manager with a proven track record of optimizing operations through strategic improvements and innovative solutions. Expertise in revenue cycle operations has led to a 70% reduction in accounts receivable aging while effectively managing eight-figure inventory, leveraging data-driven strategies and fostering cross-functional collaboration. Demonstrated ability in healthcare revenue cycle operations and team leadership, consistently implementing scalable solutions that enhance efficiency and drive organizational success. Committed to delivering measurable results aligned with business objectives and elevating operational performance.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Program Manager - Accounts Receivable
Amazon One Medical
01.2025 - Current
- Oversee optimization of processes for eight-figure inventory management, ensuring streamlined operations.
- Executed strategic launch of new coding initiative in May 2026 to enhance revenue streams, anticipating $2M increase by end of year.
- Facilitate informed decision-making by delivering comprehensive monthly metrics analysis for executive-level reporting and strategic planning.
- Engineered and optimized performance tracking dashboards for real-time KPI monitoring using Excel and Google Sheets.
- Manage relationships and information flow between AOM RCM and third-party practice management systems to enhance operational efficiency.
- Coordinate interactions between various cross-functional teams, acting as the main liaison for revenue cycle management, payor relations, and credentialing processes.
Senior Revenue Cycle Manager
One Medical
01.2022 - 01.2025
- Drove $14MM reduction in aged AR during 2024 through strategic workflow improvements
- Achieved 70% reduction in AR days through systematic problem-solving and process optimization
- Pioneered insurance coverage analysis for new programs, preventing revenue loss while streamlining operations
- Consolidated 30+ monthly reports into 4 comprehensive dashboards, enhancing reporting efficiency
Accounts Receivable Manager
One Medical
09.2020 - 01.2022
- Developed and implemented COVID-related visit protocols to minimize AR aging impact
- Led recruitment and training for revenue cycle team expansion, enhancing operational capacity
- Established standardized operating procedures for complex healthcare billing, improving consistency and accuracy
Accounts Receivable Specialist
One Medical
01.2019 - 09.2020
- Maintained superior aging metrics across three service areas (120-day category)
- Identified and implemented cost-saving opportunities through vaccine program enrollment
- Functioned as the primary point of contact and led training for new team members.
Member Support Specialist
One Medical
09.2016 - 01.2019
- Achieved top ranking in past-due balance collection through process improvement initiatives
- Developed and implemented collection training programs for front-desk staff
- Verified eligibility and identified risk factors for out of network and ineligible patients
- Functioned as liaison between revenue cycle team and in-office operations
Education
Bachelor of Arts - Anthropology
University of Rhode Island
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
Certification
Certified Revenue Cycle Representative (CRCR) — HFMA, Initial Certification: February 2022, Recertification: June 2025, Lean Six Sigma Yellow Belt — Six Sigma Council, June 2025
Timeline
Program Manager - Accounts Receivable
Amazon One Medical
01.2025 - Current
Senior Revenue Cycle Manager
One Medical
01.2022 - 01.2025
Accounts Receivable Manager
One Medical
09.2020 - 01.2022
Accounts Receivable Specialist
One Medical
01.2019 - 09.2020
Member Support Specialist
One Medical
09.2016 - 01.2019
Bachelor of Arts - Anthropology
University of Rhode Island