Samantha Kara
Streator
Summary
Detail-oriented janitorial professional with a proven track record in cleaning, sanitizing, and safety compliance. Expertise in inventory management and effective team collaboration enhances operational efficiency.
Overview
24
24
years of professional experience
Work History
Janitorial Worker
Vonachen Group
Peoria, IL
10.2025 - 03.2026
- Maintained cleanliness and organization in assigned areas, ensuring compliance with safety standards.
- Operated cleaning equipment such as floor scrubbers and vacuums effectively and safely.
- Assisted in inventory management by monitoring supply levels and reporting shortages promptly.
- Collaborated with team members to ensure efficient completion of daily cleaning tasks.
- Conducted routine inspections to identify maintenance needs and report issues to supervisors.
- Trained new staff on proper cleaning procedures and equipment usage to promote safety.
- Implemented best practices for waste disposal and recycling to support sustainability efforts.
- Adapted quickly to changing priorities while maintaining high standards of cleanliness and service quality.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Kept building spaces premises clean inside and outside.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
- Hand-cleaned telephones, door knobs and remote controls.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
- Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
- Polished stainless steel fixtures and furniture details.
- Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
- Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
- Supported recycling initiatives by properly sorting waste materials into designated bins for collection.
- Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
- Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Promoted energy efficiency by turning off lights and equipment when not in use during routine cleaning tasks.
Janitorial Lead
Vonachen Group
Marseilles, IL
04.2023 - 01.2025
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored new janitorial staff on best practices and equipment usage.
- Coordinated schedules for janitorial team to optimize workflow and coverage.
- Conducted regular inspections of facilities, identifying areas for improvement in cleanliness and maintenance.
- Implemented efficient cleaning procedures, reducing time spent on routine tasks without sacrificing quality.
- Managed inventory of cleaning supplies, ensuring availability and proper storage of materials.
- Developed training materials to enhance staff knowledge of safety protocols and equipment handling.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Contributed to a positive work environment through open communication channels among team members.
- Reduced maintenance costs by promptly addressing minor repairs before escalation.
- Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
Insurance Claims Specialist
Results Companies
Streator, IL
10.2019 - 05.2024
- Analyzed and processed insurance claims to ensure compliance with company policies and regulations.
- Evaluated claim documentation for accuracy, identifying discrepancies for resolution.
- Collaborated with internal teams to enhance claims processing efficiency and customer satisfaction.
- Mentored junior staff on best practices in claims management and problem resolution techniques.
- Developed training materials aimed at improving team understanding of claims procedures and systems.
- Utilized claims management software to track and manage claim status effectively throughout lifecycle.
- Conducted quality assurance reviews of claims to maintain high standards of service delivery.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
Production Worker
IC Bus Plant
Tulsa, OK
04.2016 - 06.2019
- Operated machinery to assemble bus components efficiently and safely.
- Conducted quality inspections to ensure adherence to production standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and assembly procedures.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Assisted in troubleshooting equipment issues, minimizing impact on production schedules.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Optimized material usage to minimize waste, contributing to cost reduction efforts.
Janitorial Worker
Rhodes Auto Sales
Streator, IL
01.2002 - 11.2015
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Performed minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain optimal facility functionality.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Moved furniture for cleaning and set up for special events.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Supervised supplies in inventory and submitted reorder requests.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Maintained cleanliness and organization in assigned areas, ensuring compliance with safety standards.
- Operated cleaning equipment such as floor scrubbers and vacuums effectively and safely.
- Assisted in inventory management by monitoring supply levels and reporting shortages promptly.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Telemarketer
Teleperformance USA
Streator, IL
02.2004 - 08.2015
- Conducted outbound calls to generate leads and promote services.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on best practices for effective communication and sales techniques.
- Analyzed customer feedback to refine sales approaches and improve overall performance.
- Developed targeted scripts to enhance engagement and drive conversion rates.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
Education
High School Diploma -
IVCC
Oglesby, IL05-2017
Skills
- Cleaning and sanitizing
- Restroom care
- Glass cleaning
- Vacuuming floors
- Chemical handling
- Carpet cleaning
- Ceiling cleaning
- Trash collection
- Landscaping maintenance
- Dust removal
- Sweeping and mopping surfaces
- Window washing
- Inventory monitoring
- Cleaning expertise
- Trash disposal
- Kitchen sanitization
- Stainless steel polish application
- Drinking fountain sanitization
- Tile and grout cleaning
- Wall washing
- Odor control
- Snow removal
- Upholstery cleaning
- Power tool usage
- Painting
- Waste disposal management
- Pressure washing
- Gutter cleaning
- Mold remediation
- Pest control
- Air duct cleaning
- Minor repairs
- Facility inspection
- Fixture polishing
- Power washing equipment
- Sanitization techniques
- Breakroom restocking
- Sanitizing
- Cleaning supplies management
- Graffiti removal
- Floor maintenance
- Attention to detail
- Skilled housekeeper
- Responsible and dependable
- Heavy lifting
- Client communication
- Basic repairs
- Work orders
- Furniture moving
- Floor polishing
- Groundskeeping
- Customer service
- Waste disposal
- Hazardous chemicals handling
- Work prioritization
- Floor cleaning and buffing
- Lawn mowing
- Customer service-focused
- Crew supervision
- Work order interpretation
- Custodial machine operation
- Room setup and breakdown
- Window cleaning
Languages
English
Full Professional
Timeline
Janitorial Worker
Vonachen Group
10.2025 - 03.2026
Janitorial Lead
Vonachen Group
04.2023 - 01.2025
Insurance Claims Specialist
Results Companies
10.2019 - 05.2024
Production Worker
IC Bus Plant
04.2016 - 06.2019
Telemarketer
Teleperformance USA
02.2004 - 08.2015
Janitorial Worker
Rhodes Auto Sales
01.2002 - 11.2015
High School Diploma -
IVCC