Samantha Justman
Carol Stream
Summary
Proven Account Executive at Alliance Shippers DBA Alliance International, adept in client relationship building and strategic selling. Excelled in boosting client satisfaction and identifying new business opportunities, demonstrating exceptional communication skills and account management prowess. Achieved significant improvements in customer loyalty and business growth through innovative solutions and effective pipeline management.
Overview
8
8
years of professional experience
Work History
Account Executive
Alliance Shippers DBA Alliance International
09.2023 - Current
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customs Entry Writer
Alliance Customs Clearance
05.2022 - 09.2023
- Maintained organized electronic files for all customs entries, facilitating easy retrieval of information when required for audits or other reviews.
- Collaborated with internal teams to ensure compliance with US customs regulations, minimizing risk of penalties and fines.
- Analyzed and validated import documentation and data to remain in accordance with applicable laws and regulations.
- Resolved issues related to missing or incomplete documentation swiftly, minimizing disruption to both clients and logistics partners involved in the import process.
Ocean Import Coordinator
Alliance Shippers DBA Alliance International
08.2021 - 05.2022
- Implemented cost-saving measures by optimizing container utilization and consolidating shipments whenever possible.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
Personal Trainer
Anytime Fitness
07.2020 - 08.2021
- Increased client retention through consistent communication, motivation, and support.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Tracked client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.
- Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
Whole Body Team Member
Whole Foods Market Inc
05.2017 - 03.2020
- Collaborated with team members to optimize overall store performance and reach sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
Education
Associate of Science -
College of DuPage
Glen Ellyn, ILSkills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Business development and planning
- Strategic selling
- Written and verbal communication
- Territory management
Spotlight Recognition
Received March 2024 Spotlight Recognition for my expedited moves through the company and exemplary performance in my Account Executive role.
Timeline
Account Executive
Alliance Shippers DBA Alliance International
09.2023 - Current
Customs Entry Writer
Alliance Customs Clearance
05.2022 - 09.2023
Ocean Import Coordinator
Alliance Shippers DBA Alliance International
08.2021 - 05.2022
Personal Trainer
Anytime Fitness
07.2020 - 08.2021
Whole Body Team Member
Whole Foods Market Inc
05.2017 - 03.2020
Associate of Science -
College of DuPage
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