Summary
Overview
Work History
Education
Skills
Timeline
She is SEMA Woman of the Year 2024
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Samantha Johnson

Samantha Johnson

Newton

Summary

Motivated customer service representative skilled at meeting customer needs with expert service and support. Stays on top of demands in fast-paced environments. Maintain organized, clean and safe work space with attention to important details. Works well with others and provides positivity in the work place.

Overview

18
18
years of professional experience

Work History

Automotive Service Manager/Sales Manager

Al's Tire Mart
11.2016 - Current
  • Prevented hazards to equipment and individuals by consistently following safety policies and procedures.
  • Fulfilled requirements of warrantied repair orders, including completing work in full, documenting work performed, and tracking labor time.
  • Responded to service calls and communicated with dispatch to exchange information.
  • Offered best-in-class customer service with open, accurate, and professional communication.
  • Helped customers make informed service decisions by recommending and implementing service strategies.
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
  • Implemented routine scheduled maintenance programs for established customers.
  • Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
  • Streamlined the appointment scheduling process for better time management and increased productivity.
  • Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed inventory effectively to ensure optimal stock levels and minimize backorders or delays.
  • Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
  • Designed and launched deals to attract new customers and recapture prior customers for additional purchases.
  • Built a loyal client base through personalized service, expert advice, and consistent follow-up communication postsale.

Sales Representative

Verizon
06.2016 - 11.2016
  • Supported sales management plans by building strategies, proposals, and forecasts.
  • Developed strong business relationships via cold calls, presentations, and effective leads management.
  • Answered customers' questions about products, prices, and availability.
  • Exceeded quotas frequently with continuous product pushes and attention to customer needs.

Restaurant Manager

Ruby Tuesday
11.2012 - 06.2016
  • Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
  • Cultivated customer loyalty and promoted word-of-mouth referrals through quality food and best-in-class service.
  • Controlled day-to-day operations with shift management strategies and effective food and labor controls.
  • Worked with FOH and BOH staff to support superior service delivery.
  • Investigated and resolved complaints regarding food quality, service, and accommodations.

Cashier

Iga
02.2008 - 11.2012
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
  • Boosted repeat business with routine suggestions of loyalty programs and store cards.
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.

Education

Diploma -

Cumberland High School
Greenup, IL
05.2010

Skills

  • Customer Service
  • Multitasking
  • Time management
  • Organization
  • Scheduling
  • Business management
  • Service writing
  • Customer satisfaction
  • Scheduling abilities
  • Positive attitude
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication

Timeline

Automotive Service Manager/Sales Manager

Al's Tire Mart
11.2016 - Current

Sales Representative

Verizon
06.2016 - 11.2016

Restaurant Manager

Ruby Tuesday
11.2012 - 06.2016

Cashier

Iga
02.2008 - 11.2012

Diploma -

Cumberland High School

She is SEMA Woman of the Year 2024

An award presented to women in the automotive industry who have over come diversity and the challenges working in a mans world.

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Samantha Johnson