Samantha Johnsen
Morris
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and inventory management. Skilled in training and mentoring teams, I implemented strategies that enhanced operational efficiency and improved customer satisfaction. Recognized for fostering positive relationships and driving sales through effective team leadership and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar General
03.2022 - Current
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
Cashier Team Lead
Casey’s
09.2020 - 01.2022
- Trained and mentored new cashiers on customer service protocols and operational procedures.
- Oversaw daily cash handling processes, ensuring accuracy and compliance with company policies.
- Implemented process improvements to enhance checkout efficiency, reducing average wait times for customers.
- Assisted in scheduling shifts and managing team workloads to optimize coverage during peak hours.
- Resolved customer inquiries and complaints, fostering positive relationships and enhancing overall satisfaction.
Cashier Team Lead
Graham’s BP
02.2018 - 07.2020
- Conducted regular inventory checks, coordinating with management to maintain stock levels and reduce shrinkage.
- Acted as assistant store manager.
Education
Office Careers
Waubonsee Community College
Sugar Grove, IL05.1999
High School Diploma - General Studies
Sandwich High School
Sandwich05.1996
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Cash management
- Shift scheduling
- Recruitment and hiring
- POS systems
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Supply ordering
- Staff supervision
- Sales expertise
- Accurate cash handling
- Opening and closing procedures
Certification
Illinois BASSET license from 2022.
Timeline
Store Manager
Dollar General
03.2022 - Current
Cashier Team Lead
Casey’s
09.2020 - 01.2022
Cashier Team Lead
Graham’s BP
02.2018 - 07.2020
Office Careers
Waubonsee Community College
High School Diploma - General Studies
Sandwich High School