Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Samantha Johannsen

Springfield

Summary

Dynamic operations leader with extensive experience at Springfield Clinic, excelling in strategic planning and physician relationship management. Proven track record in revenue growth strategies and data analysis, achieving significant operational efficiencies. Adept at budgeting and fiscal oversight, fostering collaboration across multidisciplinary teams to drive organizational success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Vice President of Operations

Springfield Clinic
Springfield
08.2022 - Current
  • Advanced strategic goals by collaborating with multidisciplinary teams and physician partners.
  • Focused on growth initiatives in primary care and pediatrics across all markets.
  • Partnered with Obstetrics Department to establish and launch Laborist program.
  • Optimized department structure and hospital contracts in collaboration with Hospital Medicine and Critical Care teams.
  • Directed teams on operational processes to enhance efficiency and effectiveness.
  • Analyzed market trends to uncover new business opportunities.
  • Monitored performance metrics to ensure objectives were consistently achieved or surpassed.
  • Developed Medicare Advantage strategy to facilitate transition toward risk stratification.

Director of Operations

Springfield Clinic
Springfield
02.2019 - 08.2022
  • Provided opportunities to oversee and experience various departments including hospital medicine, primary care, and specialty.
  • Accomplishments: Established physician relationships and continue to build up on my leader and service line skills.
  • Entrusted with clinic and department initiatives that allowed me to collaborate with my peers and other community organizations.
  • Successfully onboarded new locations and established specialties in new markets.
  • Worked closely with administration on initiative to improve Operational Leadership and establish clear expectations.
  • Established organizational staffing benchmarks to reduce staffing expense.
  • Worked with the Hospital Medicine team to develop a dashboard and track department metrics.
  • Provided operational oversight for major construction projects.
  • Guild leader for Primary Care Dashboard to provide metrics for Operations Directors and Managers.
  • Developed community partner relationships to ensure referral thresholds were met and tracked into specialty departments and continued to develop and streamline the referral process into the organization.
  • Responsibilities: Effectively evaluate physician compensation statements, assess for deficiencies, and make recommendations for improvement.
  • Fiscal responsibility through capital planning, budgets, purchasing, estimates and ROI justifications to support business decisions.
  • Collaborate with other community leaders to provide patient care within the communities we serve and negotiate financially responsible contracts for our physicians.
  • Utilize key performance indicators to evaluate areas that need improvement.
  • Manage revenue and expenses and assist providers with achieving practice goals.
  • Understand rural health regulations and cost differentiations.
  • Coach and mentor management team with focuses on leadership development, financial acumen, and elevating the patient experience.

Operations Manager

Springfield Clinic
Decatur
11.2016 - 02.2019
  • Joined an established family medicine practice, where I was able to grow my healthcare leadership skills and expand my knowledge into the primary care service line.
  • Increased employee retention by improving team communication, applying change management principles, and improving processes.
  • Built, developed, and managed a fully staffed, goal achieving team.
  • Reduced overtime by implementing rotating and staggered schedules.
  • Participated in planning meetings to collaborate and accomplish the organization’s initiatives.
  • Consulted on the creation of the Employee Referral Program and Sign on Bonus Program.
  • Managed the patient experience and focused on team leadership.
  • Collaborated with physicians and other department leaders to coordinate patient flow and the revenue cycle.
  • Implemented processes to meet measures for MIPS, PCMH, and HEDIS.
  • Leader among primary care offices with the highest percentage of goals met for PMCH clinical intake measures and reduction of care gaps of up to 50%.

Talent Sourcer

Memorial Health System
Springfield
06.2015 - 11.2016
  • Expanded my Human Resources experience by focusing on learning talent sourcing tactics and participating in projects to improve the new employee experience and recruitment processes.
  • Managed the hiring process for all agency staff within the health system and implemented improved process for organization entry.
  • Developed sourcing strategies to create candidate pipelines for difficult to fill positions.
  • Coordinated high volume hiring events to create immediate hires into the organization.
  • Consulted on HRIS projects to improved utilization for the recruitment team and new employees.
  • Oversaw and ensured initial compliance for all new hires.
  • Participated in compliance audits for Magnet designation, Joint Commission, Stroke Survey etc.
  • Collaborated with hiring managers to determine needs and requirements for open positions.
  • Constructed performance-based job descriptions for external job postings to increase candidate interest.

Assistant Practice Manager

FXRX, Inc.
Tempe
01.2010 - 06.2015
  • With office growth, I stepped into this role to provide additional operational support where I was responsible for daily office operations and other special projects.
  • Executed the talent acquisition process in its entirety.
  • Coordinated the implementation of the EMR, Eclinicalworks, moving office from paper to electronic records.
  • Developed and conducted trainings for the EMR and other systems.
  • Acted as liaison with system vendors to troubleshoot EMR errors, server errors and phone system errors.
  • Managed system upgrades to improve data integrity and reporting capabilities, which resulted in increased revenue.
  • Facilitated the implementation and configuration of new features of systems including, Eclinical Mobile, Eclinical Messenger, E-prescribing, and Patient Portal.
  • Coordinated patient care with referrals and surgery scheduling.
  • Focused on continuous improvement and elevating the patient experience.

DME Director

FXRX, Inc.
Tempe
10.2008 - 05.2015
  • Joined a newly established independent orthopedic practice to help implement processes for providing and billing durable medical equipment.
  • Collaborated with physician and orthotist to establish best practices and processes.
  • Organized marketing strategy to promote the company and increase referrals.
  • Achieved profits of $120,000 over the first 2 years by focusing on cost analytics and service line expansion.
  • Developed processes for obtaining insurance authorizations, coordinating patient appointments, and billing claims.
  • Configured system reporting capabilities to track patient payments and reconcile patients’ accounts to distribute commissions.
  • Conducted profit analysis to determine vendor utilization and inventory needs.

DME Project Manager (Contract Assignment)

Oasis Foot and Ankle
Phoenix
01.2012 - 01.2013
  • Developed and implemented business processes for newly established DME licensed physician.
  • Trained staff and physician on DME dispensing and revenue cycle.
  • Integrated new processes into the EMR software.
  • Conducted profit analysis on products based on provider’s specialty and health insurance contracts.

Project Manager (Contract Assignment)

Precision Orthopedic Solutions
Phoenix
05.2012 - 08.2012
  • Consulted with team during the startup of the company.
  • Developed business processes with company partners and billing staff.
  • Orchestrated the implementation of Ossur’s Empower software and integrated the software into office workflow.
  • Designed company documentation in compliance with governing agencies.

Education

Master of Business Administration - Healthcare Administration

University of Southern Indiana
Evansville, IN

Bachelor of Arts - Business Communication

Arizona State University
Tempe, AZ

Skills

  • Physician relationship management
  • Strategic planning and execution
  • Issue analysis and resolution
  • Budgeting and fiscal oversight
  • Data analysis
  • Revenue growth strategies

Affiliations

  • MGMA
  • O’Shea Emerging Leaders
  • Central Illinois, Inc - Board Member

Certification

  • Lean Six Sigma Green Belt Training - University of Southern Indiana
  • Performance Based Interviewing - The Adler Group
  • AIRS Sourcing

Timeline

Vice President of Operations

Springfield Clinic
08.2022 - Current

Director of Operations

Springfield Clinic
02.2019 - 08.2022

Operations Manager

Springfield Clinic
11.2016 - 02.2019

Talent Sourcer

Memorial Health System
06.2015 - 11.2016

Project Manager (Contract Assignment)

Precision Orthopedic Solutions
05.2012 - 08.2012

DME Project Manager (Contract Assignment)

Oasis Foot and Ankle
01.2012 - 01.2013

Assistant Practice Manager

FXRX, Inc.
01.2010 - 06.2015

DME Director

FXRX, Inc.
10.2008 - 05.2015

Master of Business Administration - Healthcare Administration

University of Southern Indiana

Bachelor of Arts - Business Communication

Arizona State University

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Samantha Johannsen