Samantha Jeter
Windsor
Summary
Adaptable professional with a diverse background in customer service and healthcare. Known for exceptional attention to detail and effective communication skills, driving member engagement and satisfaction through streamlined processes and educational outreach.
Overview
7
7
years of professional experience
Work History
Member Advocate
Afit - UnitedHealthCare
Remote
10.2024 - Current
- Coordinated communication between members and healthcare teams for streamlined service delivery.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Executed multiple outbound call initiatives directed at members, emphasizing HEDIS and health plan advantages.
- Aid team supervisor in special assignments and function as backup if out of office
- Educated members on available resources and services, increasing their engagement with the organization.
Business Development Representative
Auto Approve
Remote
09.2022 - 04.2024
- Support customers during loan application process, verifying inclusion of all essential documents and information.
- Coordinate efforts with sales team to guarantee smooth transition of qualified leads and disseminate relevant insights
- Ability to prioritize multiple leads and tasks efficiently
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Inbound Call Center Representative
Ancora Education
Remote
03.2022 - 09.2022
- provide direct assistance to students through phone, email, and in-person handling inquiries related to admissions, financial aid, registration, and academic programs
- guide students through course registration alterations and clarity on academic standards ensuring timely compliance with deadlines and prerequisites
- Perform outreach to current and prospective students for updates on application statuses, upcoming deadlines, and new opportunities.
Large Animal Technician
Southern Oaks Animal Hospital,
Hope Mills, NC
03.2020 - 03.2022
- Observed and assessed large animal health conditions to provide accurate diagnoses.
- Assisted veterinarians during examinations and surgical procedures, ensuring optimal animal care.
- Maintained accurate medical records using electronic health record systems for continuity of care.
- Educated clients on animal husbandry practices to improve overall animal wellness and care.
- Supported small animal surgery through hands-on assistance
- Streamlined inventory management processes, improving efficiency in supplies procurement and storage.
- Trained new staff on clinic protocols and equipment usage to ensure high-quality service delivery.
- Adapted quickly to emergency situations involving large and small animals, applying problem-solving abilities alongside technical skills to minimize risks.
Receptionist
Point East Veterinary Emergency Hospital
Fayetteville, NC
07.2019 - 02.2020
- Managed multi-line phone system, directing calls to appropriate veterinary staff efficiently.
- Scheduled appointments and coordinated emergency cases, ensuring optimal patient flow.
- Maintained accurate patient records using veterinary practice management software.
- Provided exceptional customer service, addressing inquiries and concerns with professionalism.
- Assisted veterinarians during examinations and surgical procedures, ensuring animal comfort and safety.
- Collected animal biopsies and blood samples for laboratory analysis.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on animals
Education
High School Diploma -
Ellenville High School
Ellenville, NY06-2019
Animal Science - Petsaver First Aid CPR - Animal Science
Orange County Boces
06-2019
Skills
- Cross-cultural communication
- Customer service
- Problem-solving
- Verbal and written communication
- Registration and admissions
- Electronic health records
- Phone and email etiquette
Timeline
Member Advocate
Afit - UnitedHealthCare
10.2024 - Current
Business Development Representative
Auto Approve
09.2022 - 04.2024
Inbound Call Center Representative
Ancora Education
03.2022 - 09.2022
Large Animal Technician
Southern Oaks Animal Hospital,
03.2020 - 03.2022
Receptionist
Point East Veterinary Emergency Hospital
07.2019 - 02.2020
High School Diploma -
Ellenville High School
Animal Science - Petsaver First Aid CPR - Animal Science
Orange County Boces