Samantha Guiffre
Harvard
Summary
Successful Customer Service Rep with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Gerflor USA
04.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Customer Service Representative
CH. Robinson
10.2021 - 02.2023
- Led branding and promotion to enhance customer experiences and drive sales.
- Handled administrative tasks promptly, including setting up new accounts and processing payments.
- Defined client needs and business requirements to meet and exceed expectations.
- Addressed escalated customer issues and leveraged resources to implement actionable solutions.
Assistant Teacher
Brown Bear Daycare
01.2020 - 10.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating lesson plans and documenting children's progress.
- Overseeing lesson preparations.
Logistics Coordinator
Illinois Tool Works Inc
01.2015 - 01.2020
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Creating and reviewing purchase orders.
- Preparing bills and invoices.
- Managing inventory.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI06.2010
Skills
- Account Management
- Documentation skills
- Complaint Handling
- Customer Focus
- Customer Service
- Microsoft Outlook, Word, and Excel
- Call Monitoring
Timeline
Customer Service Coordinator
Gerflor USA
04.2023 - Current
Customer Service Representative
CH. Robinson
10.2021 - 02.2023
Assistant Teacher
Brown Bear Daycare
01.2020 - 10.2021
Logistics Coordinator
Illinois Tool Works Inc
01.2015 - 01.2020
High School Diploma -
South Milwaukee High School
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